Greetings. We're using AirWatch on-prem (9.1, I think) with Apple's DEP program.
With iPhone 7 or later, if the user connects the iPhone to his/her computer with a standard Apple cable, then tries to view or download photos, Windows responds that there are no photos on the phone storage. This is not related to Apple's new photo format (HEIC) and has nothing to do with iTunes. This occurs on Windows 7 or 10 systems, but we're mostly using Windows 7.
I cannot locate a policy anywhere in AirWatch that would prevent a user from transferring photos to a computer via USB cable.
I have read about "Supervised Mode" in the Apple DEP, but don't know if that's simply on/off for enterprise management or if there is a setting to allow the transfer of photos via USB cable.
Ideas / Suggestions ?