We are running a print server on Windows 2016 server. Our print server was running fine until about 2 weeks ago when we had a power outage. The servers are on a power backup, so they did not power off, but everyone's individual desktops did. Ever since then we are having issues with printing. We have about 7 HP printers installed on the server, along with a Samsung Copier. All of our desktops are Windows 7. When this happens, no one can print until the spooler is stopped and restarted.
The printers will be working fine for a few hours, then they stop working. The user does not receive an error message, their print just doesn't come out of the printer. So, I have to stop the print spooler service on the print server and restart it. The odd thing is that the print spooler service still shows that it is running, so it just doesn't make sense what is going on. Some days we have to do this every few hours. Other days we can go most of the day and only have to do it one time. After the service is stopped and restarted, all of the jobs that were queued to print are printed out on the printer.
I've checked the resources on the server at the time and everything seems fine. I've also stopped the print spooler and cleared out the "C:\WINDOWS\system32\spool\PRINTERS" folder and that doesn't work either.
Does anyone have any idea what could be causing this?
Thank you very much.