Problem with one user CRM client for Outlook

John Tolmachoff
John Tolmachoff used Ask the Experts™
on
I have one user of 35 that the Microsoft Dynamics CRM client for Outlook is disabled. It will not re-enable. (Outlook, Tools, Trust Center, Add-ins, COM add in) All other users are working find. If I have the user log onto a different computer (roaming profile) the problem follows her so it is not anything about the computer or installation, it is something in her profile.

Has any one experienced this and knows of a fix?

Can I just delete her Outlook profile and rebuild that, or do I have to delete her user profile and rebuild that?

Windows 7 Professional
Outlook 2007
CRM 2013

PLEASE no posts about upgrading.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Rikin ShahMicrosoft Dynamics CRM Consultant

Commented:
Hi,

Kindly go through the link and solution given and see if it can help - https://answers.microsoft.com/en-us/msoffice/forum/all/crm-outlook-plugin-disabled/1220d982-a276-4363-b89b-aa76081ea993


Resolution :

+ Created the new outlook profile .
+ Open the configuration wizard and break the configuration .
+ Renamed the folder under the path “Navigate to /C: User/Appdata /Local/Microsoft/MSCRM” to MSCRM old.
+ Renamed the folder under the path “Navigate to /C: User/Appdata /Roaming/Microsoft/MSCRM” to MSCRM old.
+ Deleted the file from temp folder .
+ configured the org .
Network Administrator
Commented:
I ended up having to rebuild the entire user's profile. I did try the suggesting by Rikin and that did not help.
John TolmachoffNetwork Administrator

Author

Commented:
I had to rebuild the entire user's profile. All the suggestions by others including Rikin did not help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial