Symantec USB block issue

I have a question about Symantec Endpoint Protection.  We are trying to block USB access but are running into an issue with one of our devices.  From what I can tell, things like imaging devices are not supposed to be blocked.

However, many of our stations have ID scanners that are being blocked.  When I look in the device manager the ID scanners do show up as imaging devices.  

I'm not seeing how you white list a device.  

Thanks in advance for any help.
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JohnBusiness Consultant (Owner)Commented:
Try this (was for version 12 so check any new settings)

Version 12.1.5 and 12.1.6 2014 - 2015

Change Settings link (left side)
Network Threat Protection Button
Firewall tab:
Uncheck "Enable Port Scan Detection"
Uncheck "Number of seconds to block 600"
Notifications tab:
Uncheck "Display Intrusion Protection notifications" (Optional)
cames01Author Commented:
Sorry, I should have noted that this is for the cloud version.  I don't see the options that you wrote.
JohnBusiness Consultant (Owner)Commented:
Those were for the Desktop version. Look in the  options settings to see if anything like it in the cloud version
cames01Author Commented:
No luck on this one.  It looks like the ID scanners that we use are a little older and don't have the necessary flags set to Identify themselves as anything other than a storage device.  I'm talking with the vendor now but I don't think a solution is possible.  So, we will probably replace them with newer ones that will Id themselves correctly.
JohnBusiness Consultant (Owner)Commented:
It looks like the ID scanners that we use are a little older

Good idea to replace them if you can - make sure they are compatible with your setup.
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