Removal of fake Google Reviews - is possible?

Has anyone had any success challenging a Google Review (on G. Places/G.Maps) that is fake, and having it removed?
(I have a new client that has 2 reviews, from 2 different "people". The reviews are identical, one is from someone in Pennsylvania & the other is in Indiana. And my client runs a local business in California, a Doctors Office. Fairly obvious both reviews are fake).  

Along the same lines, if that fails, are there other options, like:
- Adding a comment from the Owner
- Ditching that Google Places account and start over fresh?
LVL 1
bleggeeAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPOwnerCommented:
These are probably not flattering reviews.  Due to the nature of the medium there is nothing you can do about it. the hope is that teal reviews from real customers will outweigh the trolls. Trolls have been around ever since the idea of communication started.
1
bleggeeAuthor Commented:
Thanks David. Is it possible to delete that Google Places account & start fresh? Or is that loophole already closed?
0
Jim RiddlesPrepress/OMS SpecialistCommented:
Here is a link to a Google support site detailing the steps you can take to deal with fake reviews:
Flag inappropriate reviews - Google My Business Help

I would start there.  Good luck!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Search Engine Optimization (SEO)

From novice to tech pro — start learning today.