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Jason JohanknechtFlag for United States of America

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Multiple routers in network and Internet loss

Got called in to look at a very strange network the other day...  They were running a business off a (A) Linksys E2500 home wireless router.  Now off of this router is one cable going to a (B) Mako dual wan appliance, which then goes to a (C) Cybera appliance which hosts a VPN connection as well as a (D) Cisco RV042 router.  Now the other cable off the original router goes to another (E) E2500 Linksys router which only has a laptop and provides wireless to a printer and cell phones for employees.  

Now router (A) is controlling PPPoE from a bridged DSL modem.  Router (A) IP is 192.168.1.1 and servicing everything via DHCP (This will change in near future).  Router (E) acting as an access point is also LAN IP of 192.168.1.1 and handing out DHCP.  The laptop connected to (E) also has a secondary NIC via USB that connects to some point in the other side of the network.  The Mako fails over to secondary ISP (Cellular) after only a few minutes and generally won't return.  I believe either the laptop router (E) is creating the problem.  Router (A) is experiencing over 2,000ms latency and over 5% packet loss.  So I removed router (A) and reconfigured the DSL modem to handle the PPPoE and this now becomes router (A) in the equation.  This router is set to 192.168.0.1 and has around 25ms latency with less than 2% packets loss and everything works great!  We are keeping an eye on this for a week or so, before any more changes are made.

Eventually the Mako should be the router and have multiple subnets, and the DSL modem will be a bridge again.  Not worried about this part of the story.

My question refers to: "I believe either the laptop router (E) is creating the problem."  Please make your argument as to what the problem was.
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Wayne88
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Thank you for that reply.  I have the owners talked into changing things, but only after they confirm with all groups involved that my plan is approved overall.  I walked into this network for the first time, and no one could explain why half of it exists at all.  The mako is for a credit card payment system of some sort (which I will not be supporting), and the Cybera is part of a Verifone system (which might control the gas pumps and POS system.  The RV042 appears to me to just be leftover from who knows what.  The cabling is very back and forth twisted mess, so I could only take their word on what is connected to what.  In the end the Mako will be the router and the Cybera will be behind that with its VPN (Mandated by their corporate).  All else will be removed.
One thought ... wherever devices are connected to devices, I would recommend making sure they are hard-coded to the highest common denominator of "<speed>/Full-Duplex" (wherever possible) for the short-term.

The other thought is ... What Wayne88 said ... "Why did they set it up like that?"
"Cybera will be behind that with its VPN (Mandated by their corporate)"

Ok so this must stay and you can accomodate this in different ways (DMZ, port forward, etc.) after the main router.

Sorry Jason, I won't be much help.  Not sure where to start.
Hi Jason,

I fully agree! Get rid of all those junky, residential-grade network devices that are pretty much worthless from a security standpoint. All of them run a 1996 technology...SPI (Stateful Packet Inspection). You need a NGFW (Next-Generation Firewall) to protect the network from today's threats. Go with a SonicWALL TZ300 at minimum and it will handle all of the load that all four units are doing now easily. I say minimum because that is the lowest device that will perform DPI-SSL and has the capabilities of running a virtualized, multi-engine, network sandbox. In order to determine the correct unit you need to perform a sizing analysis. I can help you with that if you like...just send me an email.

Let me know if you have any specific questions!
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"Even if Router (E) is configured to be a passthrough (plugging into its LAN ports) it's management port should not conflict with Router (A), which it appears to do. Only one DHCP server should exist, but if because of limitations there has to be more there should only be one per subnet. This can cause conflicts where one DHCP table doesn't talk to the other...double assignments can occur, etc."

I just have a feeling the above environment involved one router (if not more) grabbing DHCP address from another router then there are multiple NATs.  I am throwing in the towel.
Thank you all for the comments.  This was really to validate to client that this network was a mess and changes need to be made.  Blue Street, you went far above and beyond the call of duty on this one!  I hope others see your response for future benefits.
Thank you for the compliments! I'm glad I could help...thanks for the points!
Glad to be a help. Cheers!