CD Burner does not show up as a CD Drive via Remote Desktop

CD Burner does not show up ad a CD Drive when logged into my server via Remote Desktop. I need to be able to burn disc on my workstation but it just looks like a redirected folder. I can browse files in it but the medical record software does not recognize it as a CD Burner.
cnl83Asked:
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Wayne88Commented:
Is it a USB burner or internal?
cnl83Author Commented:
Internal
cnl83Author Commented:
What puzzles me is that they have thin clients on site that connect and burn disc. We are remote and connect via Sonicwalls VPN client.
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cnl83Author Commented:
I even created this policy on the workstation.
http://www.gilsmethod.com/solution-burn-dvd-cd-remote-desktop
Wayne88Commented:
Can you test to see if the same machine can Remote Desktop into the server from within the same network to see if it's still the same problem?

If it's only when connected via Sonicwall then we can narrow it down to a network protocol issue or Sonicwall may be blocking something.

OR

Not sure if GPO will apply inside Sonicwall because the DC will not be able to see the client unless if you made specific routing rules for that.  Can you ping the machine from the server side?  If the ping failed then GPO will not apply.
cnl83Author Commented:
It's the same logging on to our local network. I logged onto our local server.
Wayne88Commented:
You mentioned that you are logging in to the server from your workstation via Sonicwall.  Is the burner on the server and the software is on the remote workstation or both the software and the burner is on the server?  If the latter it should work.  If the problem is with the redirection then I am trying to determine the setup of software, burner, and user.
Blue Street TechLast KnightCommented:
Hi cnl83,

Correct me if I'm wrong but from your answer it sounds like it is not a VPN/SonicWALL issue since you cannot do so from within the network:
It's the same logging on to our local network. I logged onto our local server.

I have never tried what you are asking but if this is in a domain, you could have GPO blocking this action. Verify there are no GPOs blocking it.
cnl83Author Commented:
The Burner is on my local workstation. We are logging into a remote server via RDP and the software is on that remote server.
cnl83Author Commented:
Blue street, what GPO should I look for.
Blue Street TechLast KnightCommented:
OK, back up a second...make sure on the RDP client that under More Options > Local Resources > Ports, Drives & other Supported Plug and Play (PnP) devices are enabled.RDP Settings
Wayne88Commented:
"The Burner is on my local workstation. We are logging into a remote server via RDP and the software is on that remote server."

I see, so you want to use a remote software to burn locally.

"What puzzles me is that they have thin clients on site that connect and burn disc."

Do the thinclients have local burner as well?
cnl83Author Commented:
Blue Street... I tripple checked all of that.

Wayne88, yes.
Blue Street TechLast KnightCommented:
OK, it may be a software limitation of the medical application. Can you test this outside of the medical software - see if you can remotely burn anything.
Wayne88Commented:
If it works on the thinclient but not on your workstation then the main differences are:

1.  You are connected via VPN
2.  Hardware make (incompatibility with different burners?)

This is why I wondered if you eliminate the VPN will you still run into the same problem?  If yes then we can explore #2, if not we troubleshoot #1.
cnl83Author Commented:
Lets forget the VPN and that connection for now. I want to practice on our own local server. When I login and try to copy a file to the CD drive it says invalid ms dos function. When I try to open it, it says I don't have permission to do so.
Wayne88Commented:
Is it a Terminal Server you're logging into?  Do you have the privilege to run the software?  What is the name of the software and version?
Blue Street TechLast KnightCommented:
Is this a domain environment?

On the server go to the Optical Drive in My Computer and R-Click > Properties > Sharing tab > Advanced Sharing > add yourself and grant full permissions.
cnl83Author Commented:
Wayne, I just tried to drag a text file to the drive. No particular software on our server.

I did giving sharing permissions. From our server accessing the workstations CD drive it said accessing invalid address.
Wayne88Commented:
"Lets forget the VPN and that connection for now. I want to practice on our own local server. "

This is a good idea but are you now connected via RDP to the server from within the network or are you still on the VPN?  If you're still on VPN then it can be related to the problem.

The reason I ask is because the "CD drive it said accessing invalid address." sounds like a Remote Desktop client reference problem.  Connecting via Sonicwall can be a problem with resource redirection due to the way TS clients are referenced.  Have a look at this link as we are jumping all over the place.

https://social.technet.microsoft.com/Forums/ie/en-US/e12bb914-0dba-4ca9-bba1-577f9e40a0c0/problem-with-redirection-cd-on-windows-rdp?forum=winserverTS
cnl83Author Commented:
No vpn, just rdp.
cnl83Author Commented:
So I discovered that if its a blank disc I get that invalid address error. If its a disc that is already burned then I can access it. I cannot burn a disc though.
Wayne88Commented:
That sounds like a hardware compatibility issue to me.  The burning software may not be compatible with the burner or vice-versa.  You can read from the CD because Windows work fine with it.

You mentioned other people on ThinClients are fine but we can't compare that way unless if you are using the same hardware and setup then it will be apple to apple.

I recommend you to check with the software manufacturer and verify that the burner is compatible with it.  I know you need to be able to burn using RDP but another test you can do is to install the software directly on your computer to see if you can burn that way and NOT go through RDP.  This will definitely confirm if the burner is compatible with the software or not.
cnl83Author Commented:
Im not even using the software to try and burn. Im just dragging a tect file to that drive.
Wayne88Commented:
While still on VPN and on RDP?
cnl83Author Commented:
No vpn... straight to our local server.
McKnifeCommented:
Burning capabilities cannot be redirected. Who has ever managed to do that?
All articles you find are about using burners that are at the RDP target, not at the rdp source - it can't be done.

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cnl83Author Commented:
Mcknife... I think that is accurate.
Wayne88Commented:
and yet you claimed to have seen your coworker burned did while using rep on the thinclient the you said you had the same problem burning locally as well.  waste of time
cnl83Author Commented:
Wayne, the thin clients do burn. How are they different? I have not used a thin client to know.
Wayne88Commented:
cnl83, the thinclients are using Remote Desktop to connect to the server then use the software on the server (as you claimed) to burn CD/DVD installed on the thinclient (as you claimed).  In other words, you are contradicting your own agreement to McKnife's statement because the thinclients are using resource redirection.

" have not used a thin client to know" - that's another problem.
cnl83Author Commented:
I actually was agreeing with the part "All articles you find are about using burners that are at the RDP target, not at the rdp source".
Wayne88Commented:
ok, hope you find a solution. Take care!
Blue Street TechLast KnightCommented:
I object, Mcknife's comment is the correct answer here: https:#a42555835 regardless if you went a different route or not this is the answer to your question.
Wayne88Commented:
I agree, points should be awarded accordingly!  Just because you didn't ask the right question or know how to ask the right question it doesn't mean the answer given was wrong.  You were all over the place and made a lot of assumptions.
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