Link to home
Create AccountLog in
Avatar of OAC Technology
OAC TechnologyFlag for United States of America

asked on

HP Recurring Defect

We have a HP LaserJet P3015 that has a printing defect. Attached is what the sheet looks like. It occurs on every print job. We have replaced the ink cartridge, toner, and drum. Any thoughts on what is causing the issue?
2018_05_04_11_06_48.pdf
ASKER CERTIFIED SOLUTION
Avatar of pgm554
pgm554
Flag of United States of America image

Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer
... and just plain down dirty / loose toner in the paper path somewhere but I would lean toward PGM554's solution first to resolve the line issue.

I'm adding this because of the "dusty look" on the top right side of the paper.
As you've replaced the cartridge/drum, the only other possible culprit is the fuser. It is a consumable. Usually the fuser is rated at about 100,000 pages. It is normally sold as part of the maintenance kit, which also includes paper pick-up rollers, transfer roller and other items.

If it has done significantly less than its rated life, HP may replace it under warranty.
i would start by cleaning the whole printer - could simply be toner everywhere on the right side
Avatar of OAC Technology

ASKER

It was the fuser