SCCM - Windows and Office updates not installing

Hello Experts,

I have been thrown into the deep end of the SCCM pool and I’m having troubles keeping my head above water.  A summary of our environment is:
-      SCCM Server:  SCCM 2012 Ver.5.00.8239.1000
-      Clients:  Windows 7

Here is what I’m running into:
Yesterday I reinstalled the OS to a PC.  I installed Office 2016.  I ran all the updates for both the OS and Office.  I then joined the PC to the domain.  SCCM discovered the newly added PC and pushed the SCCM client to it.  The client then indicated that there were 34 updates with a “Past due – will be installed” status.  This actually kind of surprised me as I had fully patched the system before joining it to the domain.  In any case, I selected all the updates and clicked on the install button.  The status of several updates changed to “Downloading (0% complete).  The status on one of the updates changed to “Waiting to install”, and the status of the rest maintained a status of “Past due – will be installed”.

Here are my questions?
Does SCCM do any kind of scan to determine what updates are installed when a new computer is discovered?

Some of the updates that SCCM is saying are “Past due – will be installed” are from early 2017.  Should I be retiring those deployments?  If so, how?

Which logs should I be looking at to determine what is going on with installs in SCCM?  Are there logs on both the server and the client?

What are some good books to get my hands on to help me nail down the basics?

Thanks,
Nick
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ndalmolin_13Asked:
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Adam LeinssServer SpecialistCommented:
Does SCCM do any kind of scan to determine what updates are installed when a new computer is discovered?

Yes, if you look in CM client properties there is a scan called Software Updates Scan Cycle.  That is what inventories what updates are missing.

Some of the updates that SCCM is saying are “Past due – will be installed” are from early 2017.  Should I be retiring those deployments?  If so, how?

How are your updates managed?  Manual Software Update groups?  ADRs?  You shouldn't have to retire anything.

Which logs should I be looking at to determine what is going on with installs in SCCM?  Are there logs on both the server and the client?

Look at the client logs with CMTrace (do a search for this program on the SCCM server and copy the EXE to your admin PC) under C:\windows\ccm\logs.  You can zip them up and post them here for us to take a look at.

There are logs on the server, but it might be better to look at Monitoring>Software Updates (A to E) reporting from the SCCM console instead.

What are some good books to get my hands on to help me nail down the basics?

I would sign up at Pluralsight.com, do the 14 day trial and take some of the courses on SCCM.  I think Greg Shields did one that was pretty good.
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ndalmolin_13Author Commented:
Thank you for the information.  My apologies for leaving you hanging on this question.
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Adam LeinssServer SpecialistCommented:
Not a problem!
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