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Excel - cannot save/create in network drive.

Hi guys,

i just got a weird issue with excel. i got office 2016. everything works fine in desktop.
i just got issues with excel saving or creating in network drive.
whenever i try to save a excel document or create a new excel document in network drive, it just closes. not giving any error too. and worst part is , its happening only with excel.
its not happening for other users, so the problem is just isolated to this user/computer(win 10).

i tried repair, uninstall/reinstall. - still same issue.
tried opening excel in safe mode, same issue. got no addins.

few more things i found.
if i try saving, it creates temp file everytime in same location and closes without error
if i try opening another or same excel file, it opens my previous excel and current excel file together. (kind of more weird to me)

in event viewer, i found error- 1000 application error excel. i have attached a screenshot of it. if anyone could give me any ides, would be great.

Cliff Galiher

Did you have to do any odd steps to force uodate to the latest version of windows? I notice you are running it (out less than a week and not yet on windows update.) There are quite a few reported issues of antivirus programs that are causing issues. Windows normally blocks updaing when an incompatible av program is present, but there are also plenty of reports of impatient people doing odd workarounds.

If you have an antivirus program installed my first suggestion is Uninstall it. If that doesn't fix the issue I'd do a windows recovery to repair any missing/corrupt files.

John

Starting from the above post, make a new, test Windows User Profile (Account). Log into the new Windows Account. set up Excel and test.

Does networking work in the new Windows Profile?

Mr.X

ASKER

I tried disabling anti virus , still same issue
Did sfc scan- came with no errors

What do I mean by, does networking work in new profile ? I mean internet or network drive ?

John

Just make a new Windows User Profile and test your Excel setup in the new Windows Account

Cliff Galiher

Yeah, disabling often isn't enough. Thus my advice to *Uninstall.* And then do a full recovery. Sfc usually won't address more than core OS issues. If it did, there would be no need for the recovery options in the windows settings app.

Mr.X

ASKER

Hi cliff,

What do you mean by full recovery ?
You mean system restore to any other date ?

John

If a new user profile does not help, Cliff means back up the computer completely and install Windows fresh. That is the only cure for a damaged profile or profiles.

Mr.X

ASKER

Ok. Thanks both of you.
I will try it and let you know

Cliff Galiher

If you open the windows settings app, go to "updates and security" and the go to "recovery" there is a "reset" option that basicly reinstalls windows. This is much more thorough than SFC. Microsoft built it for a reason. Sometimes an OS gets corrupt for one reason or another. It's a better way back from such an event.

McKnife

If it were an OS error, I would prefer to do an in-place upgrade, not a refresh, since an in-place upgrade keeps programs installed and preserves files and settings. But first, you should indeed try a different user, for a test.
If that does not work, reinstall office (uninstall, reinstall). If that does not work, do the in-place upgrade: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

ASKER CERTIFIED SOLUTION

Mr.X

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McKnife

Ok, close the question by selecting your own answer.

Mr.X

ASKER

Tried and worked perfectly