Laptop not reaching desktop

Just seeing this black background with the white mouse
brian ramdhaniCT Technician Asked:
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McKnifeCommented:
Not more to describe, like what happened before?

Ok, press CTRL - Shift - Escape
together to bring up task manager. Click on "more details" and navigate to the file menu to "run new task" and launch explorer.exe from there.
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brian ramdhaniCT Technician Author Commented:
Task manager not loading. The person told me they were doing a windows update and then this happened.
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McKnifeCommented:
Not loading? Did you really press those three keys at the same time?
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brian ramdhaniCT Technician Author Commented:
Yes I did and I even tried Ctrl alt del and then click task manager and same problem

It not coming up
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McKnifeCommented:
Please logon as another user.
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brian ramdhaniCT Technician Author Commented:
There is no other user
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McKnifeCommented:
There surely is the administrator account. Even if it's disabled, you can logon with it in safe mode. By default, the password would be blank.
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brian ramdhaniCT Technician Author Commented:
Currently trying the reset this pc and keep files option in windows 10
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McKnifeCommented:
Because you didn't know how to enter safe mode or because safe mode didn't work as either?
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10
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nobusCommented:
usually your problem is caused by drivers - or incompatible hardware
if you don't post details on hard and soft + what you are doing  - don't ecxpect specific answers
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