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Adobe Acrobat Pro DC user is sometimes unable to print or preview .PDF documents

An Adobe Acrobat Pro DC user is sometimes unable to print or preview  Adobe PDF documents.

When this issue occurs if the user opens a PDF file and does a print preview of the file the file shows as a completely blank page. When the user prints the file it also prints as a completely blank page.

This user is running Adobe Pro DC version 2018.011.20038. All Adobe updates have been installed and there are no more updates available.

All Windows updates have also been installed on this user's Windows 10 computer.

So far the only fix I have been able to find has been switching the user's file association for opening PDF files over from Adobe Pro to Adobe Reader DC (which also has all updates installed and is running the 2018.011.20038 version).

When the user does a print preview of and then prints these exact same files within Adobe Reader the files print successfully and without any problems.

What can be done to fix this issue?
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IT Guy
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IT Guy
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1 Solution
 
Chirag NagrekarSystem AnalystCommented:
Can you match the printer settings in both Adobe acrobat pro and reader ? Adjust the page size if needed.

If above doesnt work check the below solution.

If you check it says PDF blank print page problem solved.

https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Check this too..

https://forums.adobe.com/thread/2228328
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McKnifeCommented:
Reinstall Acrobat DC for a test.
Before you do that, verify that it happens for all users on that machine - maybe it's just one user.
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IT GuyNetwork EngineerAuthor Commented:
The first comment in the https://forums.adobe.com/thread/2228328 site fixed the issue.
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McKnifeCommented:
It is unclear which steps of that link were taken to correct this - please share them.
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IT GuyNetwork EngineerAuthor Commented:
The issue with Adobe Acrobat printing blank pages has to do when the Comments & Forms selection (within the Print window) is set to “Form Fields only.” When this option is selected Adobe prints out blank pages.

To fix this change this option to “Document” and the entire document will print.

Once the “Document” option is selected Adobe should default to this option but from time to time it might change on its own to this other setting.

Acrobat
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McKnifeCommented:
Thank you.
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