troubleshooting Question

Adobe Acrobat Pro DC user is sometimes unable to print or preview .PDF documents

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IT GuyFlag for United States of America asked on
SoftwareAdobe AcrobatWindows OSWindows 10PDF
6 Comments1 Solution1175 ViewsLast Modified:
An Adobe Acrobat Pro DC user is sometimes unable to print or preview  Adobe PDF documents.

When this issue occurs if the user opens a PDF file and does a print preview of the file the file shows as a completely blank page. When the user prints the file it also prints as a completely blank page.

This user is running Adobe Pro DC version 2018.011.20038. All Adobe updates have been installed and there are no more updates available.

All Windows updates have also been installed on this user's Windows 10 computer.

So far the only fix I have been able to find has been switching the user's file association for opening PDF files over from Adobe Pro to Adobe Reader DC (which also has all updates installed and is running the 2018.011.20038 version).

When the user does a print preview of and then prints these exact same files within Adobe Reader the files print successfully and without any problems.

What can be done to fix this issue?
ASKER CERTIFIED SOLUTION
Chirag Nagrekar
Cloud Automation Engineer

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