Avatar of IT Guy
IT Guy
Flag for United States of America asked on

Adobe Acrobat Pro DC user is sometimes unable to print or preview .PDF documents

An Adobe Acrobat Pro DC user is sometimes unable to print or preview  Adobe PDF documents.

When this issue occurs if the user opens a PDF file and does a print preview of the file the file shows as a completely blank page. When the user prints the file it also prints as a completely blank page.

This user is running Adobe Pro DC version 2018.011.20038. All Adobe updates have been installed and there are no more updates available.

All Windows updates have also been installed on this user's Windows 10 computer.

So far the only fix I have been able to find has been switching the user's file association for opening PDF files over from Adobe Pro to Adobe Reader DC (which also has all updates installed and is running the 2018.011.20038 version).

When the user does a print preview of and then prints these exact same files within Adobe Reader the files print successfully and without any problems.

What can be done to fix this issue?
Windows 10SoftwareAdobe AcrobatPDFWindows OS

Avatar of undefined
Last Comment
McKnife

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Chirag Nagrekar

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
McKnife

Reinstall Acrobat DC for a test.
Before you do that, verify that it happens for all users on that machine - maybe it's just one user.
IT Guy

ASKER
The first comment in the https://forums.adobe.com/thread/2228328 site fixed the issue.
McKnife

It is unclear which steps of that link were taken to correct this - please share them.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
IT Guy

ASKER
The issue with Adobe Acrobat printing blank pages has to do when the Comments & Forms selection (within the Print window) is set to “Form Fields only.” When this option is selected Adobe prints out blank pages.

To fix this change this option to “Document” and the entire document will print.

Once the “Document” option is selected Adobe should default to this option but from time to time it might change on its own to this other setting.

Acrobat
McKnife

Thank you.