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Wireless connection, but no internet access.

I have a Intel Compute stick STK2MV64CC running Windows 10 that just recently lost connectivity to the office WiFi. It can connect to my phones hotspot and access the internet, and other computers can connect to the office WiFi with access to the internet. The Intel Compute stick STK2MV64CC actually connects to the office WiFi, obtains an IP, but has no access to the internet.
Steps taken:
1. Updated wireless drivers
2. released/ renewed IP - Says that the media is disconnected and fails.
3. Uninstalled and reinstalled wireless adapter
4. Ran command prompt as administrator:
- netsh int ip reset reset.txt
- netsh winsock reset
- netsh advfirewall reset
5. Rebooted PC - still not internet access
6. Checked for a Windows update while connected to hotspot - no updates available.

Any ideas on next steps?

Wayne88

"The Intel Compute stick STK2MV64CC actually connects to the office WiFi, obtains an IP"

First ensure that you have the right IPCONFIG /ALL info. Once confirmed, try pinging www.yahoo.com and let us know what you get. If it doesn't, can you ping anything at all like the default gateway?

noci

do you get an address from DHCP?
can you ping the ip address of the default gateway
can you ping 8.8.8.8 or ping 1.1.1.1
if you cannot ping either of the last two , what does traceroute show to those addresses show?

Then nslookup www.google.com or ....
if that doesn't work try

nslookup
server 1.1.1.1
and then lookup some nodes: www.google.com or ...

J0rtIT

That's a DNS error, double check the DNS on your device.
And double check the dns configured in your wireless router.

ebsadmin

ASKER

Verified that the computer is also obtaining a valid IP. I can ping the default gateway with no packet loss. Also did this with the IP 8.8.8.8 with no packet loss. I can ping www.google.com with no issues as well. Also restarted the access point. Still can't search anything on chrome, firefox or edge.

ebsadmin

ASKER

I've also tried turning off my firewall, still no luck.

J0rtIT

It can be a malware or virus
Run a full scan of this:

https://www.malwarebytes.com

free version

noci

If you can ping 8.8.8.8 and to a named service then you have access to the internet.
(unless you system has 8.8.8.8 as local address.)
And you system can resolve names. So network wise there is no problem.

Now you have to investigate the application you try to use.

ebsadmin

ASKER

Ran a virus scan and it came back clean. I thought it might have been the application too noci. I was originally using Chrome, and tested with Edge and also Firefox. All can't connect to the internet still, and the mapped drives are still disconnected.
I also tried manually assigning an IP and still didn't work.

noci

i have to throw the towel in te ring..., ping can reach the internet, browsers cannot..? Windows Firewall being hyperactive ? or a virus scantool ... wouldn't expect that for edge...

nobus

i have seen that happen, by an update that went wrong, causing a device in error in device manager
deleting the device in error cured it
so check DM for erros, and event viewer

ASKER CERTIFIED SOLUTION

ebsadmin

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Wayne88

Glad you got it solved. Cheers!

ebsadmin

ASKER

Finally figured it out. There are two access points in the building. I was resetting one of them, but the other was close enough that the PC stayed connected and didn't change any settings. Reset both access points at the same time, restarted PC, and then connected to the wireless. Tested all browsers and everything is fully functional. Thank you guys for your help.