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Not able to RDP into the exchange server and VMware tools not running and IP address is blank

Hi
We use VMware and our exchange 2007 server while taking a backup it was frozen for some reason and I hard reboot the server. After I rebooted the exchange server on the vSphere, I right clicked the server and logged into the exchange server and the server is up and running now.
The interesting thing is, I am not able to RDP into the server and It was working ok and all of sudden this has happened after the server was rebooted from a frozen state. On the vSphere client if I click the server – Summary – It says VMware tools not running.
IP addresses is blank.
Please suggest how to resolve this.
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lianne143
Asked:
lianne143
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2 Solutions
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Open Console from vSphere Client - check networking
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Darren MulhollandInfrastructure LeadCommented:
What version of VMWare are you running??  We experienced issues when running VMWare 5.5 and the VMWare NICS were the E1000 adapter...
Was a fix released in 5.5 Update 1:

VMware ESXi 5.5 Update 1 Release Notes

Under Resolved Issues then under Networking Issues.  There was a bug for disconnects with the VMXNET3 driver and a bug for a PSOD with the e1000 vmnic driver.
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lianne143Author Commented:
The current version of vSphere client is 5.5.0.
We  are going to migrate our exchange to 0365 in another 3-4 Months and if it is not going to cause any further problem , I am happy to console the exchange server from the vsphere client.
1
 
lianne143Author Commented:
Thanks  for your post . I restarted the exchange server again and now it show the IP address on the vSphere and able to RDP
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