In OWA see all option not loading properly.

shakeel ahmed
shakeel ahmed used Ask the Experts™
on
when we open owa and go to option >See All option following page not loading properly.  please check attachment.
MS Exchange 2010.
Owa-Error.PNG
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Check the size limit for attachments in your Exchange server - there may be an email with an attachment that exceeds that limit. If so, either remove the attachment or increase the limit to allow the attachment through.
Does it also happens when you login directly in the CAS server open IE and browse https://localhost/owa you get the same error ?
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Hi SHakeel,
Welcome to Experts Exchange
Please make sure that the ECP and OWA virtual directory has same settings, Restart IIS and try again.

Thanks
MAS
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Also I don't see the error in the screenshot what exactly the symptom is ?
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Please make sure your server is SP3. Run the below command to see the version.
Get-ExchangeServer | Format-List Name, AdminDisplayVersion

Open in new window

it is supposed to be 14.3 (Build 123.4) or above.
Please check this for more details.
https://technet.microsoft.com/en-us/library/hh135098%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396

Please check this as well.
https://www.experts-exchange.com/questions/27933192/Options-ECP-in-Exchange-2010-OWA-not-working-Unexpected-error.html
systechSenior Technical Lead

Commented:
Hi,

As per your screen shot, you are not getting error but it's working as expected. The only issue in that screen shot is you are missing several options. That you can see if you click 'see all options'  hyperlink.

Author

Commented:
Does it also happens when you login directly in the CAS server open IE and browse https://localhost/owa you get the same error ?>>> YES
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
There seems to be an issue with your browser. Please attempt to open in a different browser like Chrome or Mozilla and see the results. Also please clear IE cache and reset to default.

Author

Commented:
There seems to be an issue with your browser. Please attempt to open in a different browser like Chrome or Mozilla and see the results. Also please clear IE cache and reset to default.

Dear timegreen7077 already check this solution but not resolved.
SysToolsData Expert - Recovery,Backup,Migration

Commented:

Author

Commented:
When we Update Exchange 2010 with Update Rollup 8 for Exchange Server 2010 SP2 on 11-8-2017 then after we check scripts folder (D:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\ecp\14.2.390.1\Scripts) only 4 files available in this folder see attachment for details.
and when we go to themes folder (D:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\ecp\14.2.390.1\Themes) only Default folder is available.
and if we go to (D:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\ecp\14.2.390.1\Themes\Default\) only 4 files available.
See Attachment for folder images.
Themes.jpg
Scripts.jpg
Themes-Default.jpg
Exchange Engineer
Distinguished Expert 2018
Commented:
You can copy all the files from the previous client access\ecp \..version...\themes folder. You are showing 14.2.390.1, so there should also be a folder with the version before the current one you are showing. you can copy all the files from the previous version folder to your current folder, and see if that fixes your issues with access OWA via the browser.
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
Author can you confirm is my suggestion for copying the files from a previous ECP folder version resolved your issue or if another solution helped before this ticket is closed.

Author

Commented:
hi timegreen thanks for support  due to some other issue i am not use your solution yet.

Author

Commented:
not resolved yet.

Author

Commented:
not resolved yet.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:

Author

Commented:
already reset owa virtual directory but issue not resolved
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
What is the SP running?
If less than SP3 please update to SP3

Author

Commented:
Issuse resolved after follow this process Thanks timgreen7077

You can copy all the files from the previous client access\ecp \..version...\themes folder. You are showing 14.2.390.1, so there should also be a folder with the version before the current one you are showing. you can copy all the files from the previous version folder to your current folder, and see if that fixes your issues with access OWA via the browser.

Author

Commented:
thanks timgreen7077 for your solution.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Glad to knw you fixed it.
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
Glad it helped.

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