Dynamics 365 and Smart Connect Issues

We are noticing some really odd slow down when we use our ERP system ( hosted inside our networks) and syncing using Smart Connect with Dynamics 365. When a user enters information into our ERP system schedulers are run every 5 minutes through smart connect and ideally should update the Dynamics 365 pages at its slowest 5 minutes or so, but the updates at times are taking 10-30 minutes to populate back to the Dynamics 365 page.

Is there any software I can monitor the passes through and see at where process the times takes the longest. It could be how our smart connect is configured however there are too many variable right off the start.

Our ISP is 10mbs\10mbs. with a Sonicwall Firewall in between.
cmdolcetAsked:
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yo_beeDirector of Information TechnologyCommented:
I saw this Office Outlook update release for 5/1/2018
https://support.microsoft.com/en-us/help/4022144/may-1-2018-update-for-outlook-2010-kb4022144

It describes issues with Office 365 Dynamic add-in.
Are you see the same thing on your systems?
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cmdolcetAuthor Commented:
yo_bee,

No this is not the same. It has nothing to do with Outlook. This is simply a major delay from when our data entry person enters data into our ERP system it take a huge amount of time before we seen it populate in our Dynamics 365.

The smart connect has triggers to pull the data every 5 minutes to sync, however this is taking over at times over 30 minutes to sync with both systems.
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cmdolcetAuthor Commented:
After doing a little research maybe monitoring on the server side first would be the best way to start.

I came across two pieces of software:
https://www.nagios.com/
https://www.networkworld.com/article/2291083/infrastructure-management/hyperic-hq.html

Would anyone recommend anything else or have issues with these two pieces of software?
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Blue Street TechLast KnightCommented:
Hi cmdolcet,

Is there any software I can monitor the passes through and see at where process the times takes the longest. It could be how our smart connect is configured however there are too many variable right off the start.
If you use the Packet Capture feature built within your SonicWALL you will be able to see what is going on at a packet level...if packets are dropping, etc. It won't monitor each leg but it will reveal a lot of vital data in terms of reliability. To monitor the legs, I'd recommend Monitis: https://monitis.com

What is the model of your SonicWALL and SonicOS version?
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cmdolcetAuthor Commented:
SonicWall is a TZ 215 but we are upgrading to a TZ 400 on Friday.

Does what I say make senses? I want to make sure my request is correct.

Thanks
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Blue Street TechLast KnightCommented:
I updated my last post so re-read that if you wouldn't mind. But yes it makes sense what you are asking. If I recall, I don't believe the TZ215 has packet capture but I'm not positive.

I'm telling you to perform a packet capture because ultimately that is where you are going to look even if the TZ215 has it built-in or not...you can use Wireshark or the like.
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cmdolcetAuthor Commented:
So I could use the now TZ 400W to monitor the packets? The Monitis agents those could monitor legs inside the network from VM to VMs'?
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Blue Street TechLast KnightCommented:
Yes, to both questions. Packet Capture should be used to investigate and discover root cause of the packet's fate.
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