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change Office 365 "belongs to"

How do I switch the "belongs to" in Office 365?  For example: I have installed O365 under user A.  User A gets terminated.  I delete user A from Office 365 and license is free.  I create user B in Office 365.  I install with their file (are the install files user-specific?).  I sign in as user B.  Everything says user B except "belongs to" says user A still.

It is this exact scenario.  If I am reading this correctly, I need to SIGN IN to Office 365 website as the terminated user A on said PC, deactivate the product, then I can sign in under user B?  This seems rather convoluted.  Isn't there a way to do this through the admin portal?  It says user B's info everywhere except "belongs to"...??

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10-mso_o365b/how-do-you-change-the-account-that-office-says-it/96293526-9a47-4373-ab2c-b97e7a380f82
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wirbicki2
Asked:
wirbicki2
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1 Solution
 
Vasil Michev (MVP)Commented:
You need to reset the license as detailed for example here: https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-initial-activationinstall-state/

In general, you should only need the first step, after running the VBS you should be able to sign in with the new ID and have it properly displayed.
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FOXActive Directory/Exchange EngineerCommented:
1. Is this a shared computer, citrix station?
2. When you launched Office did it prompt for User B's credentials?
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wirbicki2Author Commented:
I ran the VBscript (was under folder Office16 instead of Office15).  It still says "belongs to" is old  user.  Should I try the other steps?

This is not shared computer or Citrix.  Belonged to user A and is now User B's.
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FOXActive Directory/Exchange EngineerCommented:
Let's try this.  Go to control panel>Credential Manager>Windows Credentials.  Remove all vaults(saved credentials)
Launch word.  If it prompts for UserB's credentials enter them and see if there is a change.
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☠ MASQ ☠Commented:
Run (as admin) on the client

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

Open in new window


Note the last 5 digits of the Key displayed - call them XXXXX

Now run (as admin)

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX 

Open in new window


This should undo "Belongs to" from the previous user (User A)

Now launch any Office app and let the replacement user (User B) log in with their 365 credentials

They should now appear in "Belongs to"
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Vasil Michev (MVP)Commented:
If you've run the script correctly, after restarting Office it should prompt for reactivation. Did that happen?
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wirbicki2Author Commented:
Running both of those commands did the trick.  Thank you!
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Vasil Michev (MVP)Commented:
Which is exactly what's described in the 1st step of the article I linked above? No offense, but the least you can do is to actually check the information we provide to you...

Anyhow, glad the issue is solved :)
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wirbicki2Author Commented:
I apologize I'm an idiot and stopped at step A of that.  I should have awarded your solution the points.  It has been a crazy week putting out many fires.
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☠ MASQ ☠Commented:
Hi wirbicki2
I've reopened the question so you can accept Vasil's comment.
Hope all the fires are out!  Have a great weekend :)
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wirbicki2Author Commented:
Thanks again all for your help!
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Vasil Michev (MVP)Commented:
To be honest, I dont care that much about the points, I would've posted an objection otherwise. But it's annoying when you see people skip throw an answer you have already provided. All of us here are volunteers, we dont get paid for (trying to) help others, we spend our own time on this, which feels like a waste a times. Or perhaps I'm getting older and grumpier.

Have a nice weekend all :)
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