Program not opening from start menu -

How can I make the VNCcom program open successfully from the programs start menu. ?

When users access “ VNCcom” from the start menu they receive the following error message below.
If I also go to the C:\users\all users\Microsoft\Windows\Start Menu where the VNCcom short cut is located
And attempt to open the program, it  does not open and I get the below error.

"Only administrators have permission to add, remove, or configure server software during a terminal services remote session. If you want to install or configure software on the server, contact you network administrator".

It only works when:
However if a short cut is created on their desktop for this program or access it directly from the Programs x86 folder
The program opens with no errors as seen below.

The environment is a Windows 2008 r2 Citrix 6.5 enviornment.
Bob BrownIT Asked:
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Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Look at the shortcut. It certainly does not point to the real executable but the install file preparing the environment. Just replace the shortcut with the one you generated manually.

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Shaun VermaakTechnical SpecialistCommented:
You need admin right to copy shortcut into that folder
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