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nickg5Flag for United States of America

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Message rules in Hotmail

Message rules in Hotmail. We create a name for the rule. When click on "when the message arrives and meets all of these conditions" and we enter sent from > and enter the name of the sender and ok. Then we choose that the message be deleted. We click ok and it says there is an error and "when the message arrives and meets all of these conditions" is highlighted as not being complete.
The only rule we have is if the message is from "................" then delete it but the program does not allow our choice and gives an error message as stated above.
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Bill Prew

Are you creating rules in Outlook, or someplace else?

Can you paste some screen captures of the steps you are doing and the error?


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When a new message arrives to the inbox, directly under the word INBOX is the name of the sender. We go to rules and create a new rule by clicking on the + and we enter the name in the empty window. We then choose: when the name appears as the sender. When we click ok and think the rule as been set we get an error message. I'll have to proceed through the procedure for another screen shot.

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So we receive an e-mail from ABC Shark Tank. Options, message rules, click on + (add) and enter them as the name of the sender, choose delete the message and when I click on OK I get an error message.

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Looks like the problem is You haven't specified the contacts or email addresses to process this rule for.  Since it is still showing you the "Select people..." text that indicates it doesn't yet know what sending address(es) you want this rule to apply to.  Just click "Select people..." and add the email address involved, then you should be able to save the rule.


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The e-mail addresses are all different domains and they have billions and never ending domains.
I'll get 4 messages about say Cheap Life Insurance. All 4 have different e-mail addresses. I need to set a rule for the "sender" which is Cheap Life Insurance. Then all future messages by that same name will be blocked no matter how many different e-mail addresses they are being sent from.
Ah, sorry, didn't understand that on the first go around.  So you are really looking for a "contains" capability when identifying from addresses to apply the rule to.  That doesn't exist in the version you are showing screenshots of, but the good news is Microsoft has added that to a coming version.  I can see it in the beta version that I had the option of testing when I logged in to Outlook Live, not sure if you can see / do that or not.  Below is a link to a related post from Microsoft, and a screen shot of where this exists in the beta version.

Inbox Rules need to allow for all kinds of triggers and actions – Got an idea?

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Look up at my previous screen shots. Insert Cheap Life Insurance for ABC Shark Tank. That is the name of the sender.
In the second photo you see I have chosen "it was received from" and "select people."
I made that selection and when I click ok it gives an error on "it was received from." In that drop down box there are 6-7 choices. I picked one > "it was received from."

It is failing to accept my rule when I have filled in all the necessary information.

I added the name of the people, chose "if it was received from" and delete. It should be deleting all messages from ABC Shark Tank but the rule entries give an error when the choices to make to create the rule are right there.
Yes, I understand that, the current production version of the site does not support anything other than email addresses as the match criteria.  But the beta version of the site includes enhanced capability in rules, including the test matching capability you are looking for.  I don't know when that will be released to production.


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I don't understand it. It clearly asked for the name of the sender, received from, etc.
I am getting 20+ a day and many have the same name but all different domains. It's infinite. Blocking and marking as phishing scam is not stopping them.
Where do you see it asking for the name of the sender?  Prior to the beta version it wanted an email address.  You could get that by filling in the page below with either just an email address, or a name that exists in your contacts, in which case it located that contact and used it's email address.

When creating a new rule, the "name" field on the very first screen is just to give the rule a meaningful name to you, it doesn't relate to any matching, in case that is the confusion.

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I'll start over with new screen shots since you do not see what I see.
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Here you see rules already in place. I desire similar rules for the senders according to their name. In the image below "Home Warranty Special" is the sender but all three e-mail domains are different thus the need to have a rule for all messages from Home Warranty Special.

No different than the rule for Trump Headquarters. All persons using that name is deleted regardless of their e-mail address.

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How were those rules created?


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The same way as I am trying now but after I enter the name I get an error saying that more is required. See the top 2-3 screen shots.
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Bill Prew

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Where is setting for me to change to beta mode?
15 spam messages a day and many are the same name but different domains.
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They never stop making things harder to use.

We have a 1 by the skype icon and we have looked at both skype messages and the 1 does not go off even after log out and log in.
I don't use Skype anymore, so can't help much there.  Although I understand what you're saying, it's a simple thing, turn off the notification counter when I look at the items.  Silly Microsoft...


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Nope Beta does not work either. Here we have entered the name of the sender:
terminex and it gives an error. We have 5 messages from terminex and all 5 have different e-mail addresses.

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There is a different choice further down the condition list, says something like "sender name contains" or something like that (don't have it up right now)...

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