Win 10 computer unable to install Windows updates

A Windows 10 computer failed to successfully load Windows while installing Windows updates so I booted off of a Windows 10 installation USB drive, chose the "Repair" feature and then was able to perform a successful system restore to a previous point in time.

This Windows 10 computer now boots into Windows and works fine except that it is unable to install the latest Windows update (see the screenshot).

If I manually download then install this update then the update appears to install but after rebooting when I log back into Windows I either receive a message that the update didn't install of when I go back into the Windows updates I see that the same update still needs to be installed.

I have also performed the following steps attempting to resolve this issue but haven't yet been able to fix this issue:

1. Have run the Windows update troubleshooter (which always says that it has found and fixed issues but ultimately doesn't fix this issue).

2. Have run the SFC /scannow commands and then the DISM.exe /Online /Cleanup-Image /Scanhealth and then the DISM.exe /Online /Cleanup-Image /Restorehealth commands

3. Have emptied the temporary and temporary internet files

4. Have run full scans for malware and viruses and no problems have been detected.

I have also rebooted several times and have tried installing the updates using different administrator accounts but this Windows update still won't install.

What else can be done to fix this issue so that I will once again be able to successfully load Windows updates?

Windows updates failed
IT GuyNetwork EngineerAsked:
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Method 2. Repair the Registry keys
Method 3. Rename Software Distribution Folder
JohnBusiness Consultant (Owner)Commented:
That update is causing issues (bricking) for some computers. Microsoft has not yet issued a fix.

Presumably you are now at V1709 and that works just fine.

I suggest you not force the update, but wait a couple of weeks (even wait until June Patch Tuesday) and try again.
IT GuyNetwork EngineerAuthor Commented:

Can you please provide me with some URLs describing what this update is doing to some computers?
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RyanHelp DeskCommented:
I had a similar problem occur just within the last few days.  The Spring update worked just fine, but the next cumulative update caused the dots to go around in circles for at least 2 hrs and it wouldn't start.  After calling Dell and Microsoft I let the computer shut down and when I booted it the next day it worked just fine.  I have no idea whatsoever why the problem was fixed as I didn't change a thing to fix it, but you might want to try completely shutting it down for 24 hours and then try booting it again.
Peter WoodCommented:
First Win+R,then enter services.msc
See if Windows Update's related services are in normal open state.
Run Setup of 1803 again to perform an inplace upgrade (you are on 1803 or that update wouldn't even be offered). Afterwards, updating will work again.
what pc model is this?  such problems can be cause d by (older) incompatible hardware
FOXActive Directory/Exchange EngineerCommented:
I would use WSUS offline updater in your scenario.
On the machine in question
Go to this site-
 Download Version 11.3
 Extract the zip to a folder on the machine in question and run the generators locally

ref link:
IT GuyNetwork EngineerAuthor Commented:
This issue is occurring on a Lenovo T450 laptop.

I will work through these suggestions the next time I have access to the computer.
IT GuyNetwork EngineerAuthor Commented:

I have installed the WSUS offline program and have downloaded all Windows 10 64-bit updates.

Now how do I manually reinstall this update or what should I do next?

I have watched the YouTube video you provided but it doesn't really go into much detail about how to do this.
FOXActive Directory/Exchange EngineerCommented:
If you downloaded it directly to the computer in question go to the client folder and run UpdateInstaller.exe  you want to also check off auto-reboot so it doesn't have to wait for you and also check off shutoff when done
IT GuyNetwork EngineerAuthor Commented:

I have run the UpdateInstaller.exe file as administrator.

After this Windows 10 OS computer reboots it continues to display the message that it was unable to install the update.

What else can I do to fix this issue so I can install this Windows update?

Here is the output of the UpdateInstaller.exe program:

Starting WSUS Offline Update (v. 11.3) at 18:01:56.91...
Checking user's privileges...
Determining system's properties...
Determining Windows licensing info...
Found Microsoft Windows version: 10.0.17134.1 (w100 x64 enu sp0)
Found Microsoft Windows Software Licensing Management Tool info...
Name: Windows(R), Professional edition
Description: Windows(R) Operating System, RETAIL channel
Partial Product Key: 3V66T
License Status: Licensed
Checking medium content...
Medium build date: 05/15/2018
Medium supports Microsoft Windows (w100 x64 glb).
Disabling screensaver...
Creating temporary power scheme...
Adjusting power management settings...
Checking Windows Service Pack version...
Checking Windows Installer version...
Checking Windows Script Host version...
Checking Internet Explorer version...
Checking C++ Runtime Libraries' installation state...
Installing most recent C++ 2008 x64 Runtime Library...
Verifying integrity of ..\cpp\vcredist2008_x64.exe...
hashdeep64.exe: Audit passed
Installing ..\cpp\vcredist2008_x64.exe...
Warning: Installation of ..\cpp\vcredist2008_x64.exe failed (errorlevel: 1603).
Warning: File ..\cpp\vcredist2010_x64.exe not found.
Checking Microsoft Silverlight version...
Determining Microsoft Silverlight installation file version...
Checking .NET Framework 4 installation state...
Checking Windows Defender installation state...
Adjusting service 'Windows Update'...
Stopping service 'Windows Update' (wuauserv)...
Waiting for service 'wuauserv' to reach state 'Stopped' (timeout: 180s)...
Starting service 'Windows Update' (wuauserv)...
Waiting for service 'wuauserv' to reach state 'Running' (timeout: 60s)...
Verifying integrity of Windows Update catalog file...
hashdeep64.exe: Audit passed
18:02:21.37 - Listing ids of missing updates (please be patient, this will take a while)...
18:03:54.92 - Done.
Listing ids of installed updates...
Listing update files...
Warning: Update kb2538243 (id: 729a0dcb-df9e-4d02-b603-ed1aee074428) not found.
Warning: Update kb2565063 (id: 719584bc-2208-4bc9-a650-d3d6347eb32e) not found.

Any missing update was either black listed or not found. Nothing to do!

Restoring screensaver setting...
Activating previous power scheme...
Deleting temporary power scheme...
Ending WSUS Offline Update at 18:03:56.59...
IT GuyNetwork EngineerAuthor Commented:

When I view my update history this is what I see:

Which update do you want me to manually download and (re)insall on this Windows 10 computer?

View update history
FOXActive Directory/Exchange EngineerCommented:
Go to the below and download the correct one for your system and install
ref link:
IT GuyNetwork EngineerAuthor Commented:

I have already manually downloaded and installed the update in the URL you have provided (and just did so again).

The update appears to install correctly but after rebooting when I log back in I get the same message that the update hasn't installed correctly and the update is still available to install.

What else can be done to fix this issue so I can successfully install this Windows update?
Be informed (again): persistent windows update problems can be fixed using an inplace upgrade as shown here:
Afterwards, updating works again.

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IT GuyNetwork EngineerAuthor Commented:
The In-place upgrade provided the only solution to this issue.
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