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Computer Restarts and Loses Connection to Hard Drives
I recently rebuilt a computer with the following specs:
- Windows 10 Pro
- Asus TUF Z270 Motherboard (UEFI BIOS)
- Samsung SSD 840 Pro 512GB Hard Drive (C:)
- 2 x Seagate SkyHawk 4TB SATA Hard Drive (Storage)
Two weeks ago, the computer suddenly restarted without warning while I was using it and it couldn't boot. Went into BIOS and found out that C: and one of the SkyHawks weren't being detected. So I unplugged the two SkyHawks and rebooted. The OS ran an automatic disk check on C: and I was able to boot in afterwards. So then I decided to try to reconnect one of the SkyHawks (A). No problem there, so I plugged in the other SkyHawk (B). After testing with a series of configurations, I found out that having B plugged in was causing the issue so I left it unplugged.
Two days ago, the computer started doing the same thing again although I still had B unplugged. I went into the BIOS and C: wasn't being detected again. After leaving it turned off for a while, I was able to boot to the OS today. I went and downloaded the Samsung Magician software to find out the status of the SSD and it scanned ok. I restarted again to test it and now it's back to not detecting C:.
Could it be a setting in BIOS? A bad SSD? If it's a bad SSD, is there another brand-specific tool aside from Samsung Magician that I can use to test it? Or is there a dependable third-party software out there for testing SSDs?
By the way, I also replaced the SATA cables but same deal.
- Windows 10 Pro
- Asus TUF Z270 Motherboard (UEFI BIOS)
- Samsung SSD 840 Pro 512GB Hard Drive (C:)
- 2 x Seagate SkyHawk 4TB SATA Hard Drive (Storage)
Two weeks ago, the computer suddenly restarted without warning while I was using it and it couldn't boot. Went into BIOS and found out that C: and one of the SkyHawks weren't being detected. So I unplugged the two SkyHawks and rebooted. The OS ran an automatic disk check on C: and I was able to boot in afterwards. So then I decided to try to reconnect one of the SkyHawks (A). No problem there, so I plugged in the other SkyHawk (B). After testing with a series of configurations, I found out that having B plugged in was causing the issue so I left it unplugged.
Two days ago, the computer started doing the same thing again although I still had B unplugged. I went into the BIOS and C: wasn't being detected again. After leaving it turned off for a while, I was able to boot to the OS today. I went and downloaded the Samsung Magician software to find out the status of the SSD and it scanned ok. I restarted again to test it and now it's back to not detecting C:.
Could it be a setting in BIOS? A bad SSD? If it's a bad SSD, is there another brand-specific tool aside from Samsung Magician that I can use to test it? Or is there a dependable third-party software out there for testing SSDs?
By the way, I also replaced the SATA cables but same deal.
Have you tried updating the BIOS? I've seen that fix issues similar to this in the past.
Thanks for your support Scott.
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ASKER
So I tried updating the BIOS but I still can't boot to the OS. I'm going to try testing the hard drives individually on a separate computer.
ASKER
It worked after resetting the hard drives using the proper diags tools. Thanks.
thanks for the update, but what do you mean with " resetting the hard drives " ?
ASKER
Sorry, I meant formatting the hard drives and then testing them using the appropriate software.
ok tx for the info
http://www.storagereview.com/how_upgrade_ssd_firmware