QBO Reading Whole Description

cansevin
cansevin used Ask the Experts™
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I am trying to start using the Quickbooks Web Connect Import. The problem is it isn't reading the entire line description. It will only read the first initial of the name. I believe it stops after so many characters.

About 75% of our transactions are through Chase Quickpay. The transactions look like this "QuickPay with Zelle Payment to Richard Smith" when we use the import, all quickbooks read is "QuickPay with Zelle Payment to R"

Then they create a rule for this... which then assigns any quickpay to a vendor with first initial "R" to Robert Smith.

Is there a way for it to read more characters? I do see the rest of the link in the "Bank Memo" but it doesnt' seem to read those with rules.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Have you asked the Support group at your Bank?  Otherwise, there are some troubleshooting steps here.

https://community.intuit.com/articles/1502120-troubleshoot-bank-feeds-web-connect-import-issues-and-errors

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Commented:
Thanks!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and was happy to help.

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