No power to Ruckus Access Point.

Ruckus Wireless ZoneFlex R500 Wireless Access Point  does not power up.  It does not come POE injector.  I plugged it into the Cisco POE switch but still no LED lights.   I also used the same ethernet cable to test connectivity issues with my laptop.  No problems there.   Thoughts?  Also, Amazon purchases void all warranty support...  Fun stuff!
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William ArcherTechCommented:
When plugged into the switch are there activity/link lights on either the switch or the ap?
snoopaloopAuthor Commented:
William ArcherTechCommented:
  1. Try a new network cable just to rule that out
  2. Make sure that you are plugging the network cable in the port on the AP labelled "POE IN" or "Ethernet+ POE" and not the other ethernet port
  3. Next thing to look at will be the pins in the RJ45 socket on the AP, make sure that they are not bent or broken.
  4. If you have access to other APs then test a working one on the same cable and switch
  5. Failing that the unit is most lightly dead
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snoopaloopAuthor Commented:
I replaced the cable.  This did not fix the situation.  Everything else looks good from your check off list.  Unfortunately, I would to borrow a VoIP phone or AP from another client to troubleshoot further.
It should work with any POE switch that supports  802.3af or 802.3at. Are both ends 10/100/1000?
snoopaloopAuthor Commented:
I replaced the access point. It appears to be DOA.

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snoopaloopAuthor Commented:
no solution. the unit is dead.
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