Google Accounts seem to be confused...

A friend had two google accounts.  She recently had one disabled and then added a new one.  Now, when she tries to log in to her remaining older account it seems to take her credentials but the actual account doesn't change, leaving her logged in to her current new account.  How can this be resolved?
Bob SchneiderCo-OwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Did she leave it disabled for more than 30 days?  If so, it may be gone.
0
Bob SchneiderCo-OwnerAuthor Commented:
No.  Just made the change this weekend.
0
JohnBusiness Consultant (Owner)Commented:
The user should contact Google Support to see what happened.
1
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

Jim RiddlesPrepress/OMS SpecialistCommented:
The first thing I would start with is to clear all cache, and try to login with the old information.  In addition, ensure that you friend browses directly to https://www.gmail.com, first...don't use any bookmarks.  Give that a try and let me know if it works.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Bob SchneiderCo-OwnerAuthor Commented:
Nope.  Didn't work.
0
serialbandCommented:
Log out first, or open another browser(use Chrome instead of Firefox or vice-versa)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Google

From novice to tech pro — start learning today.