Excel or Word won't come up normally or in Safe Mode

Hi. I’m getting the Error “Excel couldn’t start last time. Safe mode could help…” “Do you want to start in safe mode?”

I click Yes and nothing happens. I’ve tried everything with this problem, Repair, Uninstall/Reinstall O365, Reboots, etc. Has anyone had this nasty problem? I have the same problems with Word
ronfastI.T. DirectorAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Make a new, test Windows User Profile (Account) . Log into the new account and test Office. Any luck?
0
FOXActive Directory/Exchange EngineerCommented:
If the install is corrupted Download Revo uninstaller pro version which is a trial full blown until it expires.   Let it uninstall the office and scrub out all the installation files, then reinstall.
0
JohnBusiness Consultant (Owner)Commented:
I have had issues with Revo Uninstaller not allowing a further reinstall of the same product (not Office) so take care with it.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

FOXActive Directory/Exchange EngineerCommented:
I have used it plenty of times.  Going with the advanced portion it will clean out all files associated with office allowing for a clean reinstall.
0
FOXActive Directory/Exchange EngineerCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ronfastI.T. DirectorAuthor Commented:
0
JohnBusiness Consultant (Owner)Commented:
Thank you for the update
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office 365

From novice to tech pro — start learning today.