Updates in SCCM Client Not Installing

Hello SCCM Experts,

I’m stuck in SCCM Purgatory right now and I’m hoping someone can help me out.  My environment is as follows:
-      SCCM Server:  SCCM 2012 Ver.5.00.8239.1000
-      Clients:  Windows 7

I have had to reimage several PCs.  After I reimage the PCs, the SCCM client on the newly imaged PCs indicated there were 34 updates with a “Past due – will be installed” status.  There shouldn’t be any past due updates because the base image was fully patched.  I have no idea why this is happening.

In any case, I select all the updates and click on the install button.  The status of several updates changed to “Downloading (0% complete).  The status on one of the updates changed to “Waiting to install”, and the status of the rest maintained a status of “Past due – will be installed”.  I came in on Monday morning and nothing had been installed.  Everything was either at a”Downloading (0% complete), “Past due – will be installed” or “Waiting to Install”.

I took one of the reimaged laptops and uninstalled the SCCM client.  I then did a discovery from the SCCM server.  The SCCM server found the laptop and I pushed out the client to the laptop.  Again, the SCCM client indicated there were a bunch of updates.  I selected all of the updates and clicked on the install button.  I thought I was making some progress as I saw several of the updates went through the downloading phase into the waiting to install phase.  However, I’m once again stuck with several updates showing “Downloading (0% complete).  

A previous post about this issue indicated that I should be looking at the CAS log.  I have attached the CAS log to this post  In looking at the log, but truthfully, I don't know what exactly I'm looking at.  I don't see anything indicating errors (like error codes).  I tried looking into the "Download location found 0" message, but everything mentioned checking the boundries and using IP ranges as opposed to subnets.  We are already using IP ranges, so that didn't help much.

Is this the right log to look at?

Any ideas on what is causing the hang up?

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Adam LeinssServer SpecialistCommented:
I would recommend that you ZIP up all of the logs from a troublesome client, attach to this question and then we can take a look.
ndalmolin_13Author Commented:
I have attached the logs.  I can't tell you how much I appreciate the help.

Adam LeinssServer SpecialistCommented:
I see a bunch of errors in datatransferservice.log

CDTSJob::HandleErrors: DTS Job '{1A15E796-8932-41BA-AC57-249132EE496D}' BITS Job '{EA8A85BF-1199-46B1-A8EF-C3CA030D86AD}' under user 'S-1-5-18' OldErrorCount 1425 NewErrorCount 1426 ErrorCode 0x801901F7      DataTransferService      5/16/2018 2:11:00 PM      6928 (0x1B10)

It looks like it's going out to the Internet for software updates instead of your SCCM server and failing.

First thing I would check is to make sure the Software Update Point (SUP) is installed on your SCCM server.  I would run the SCCM console, then go to Administration>Site Configuration>Servers and Site System Roles>Software Update Point.  Right click that if it exists, go to Properties.  Make sure the port # is set to 8530.

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ndalmolin_13Author Commented:
Adam, thanks for the help.  I'll have to do some reading and research as to why clients are going to the internet for updates.
Adam LeinssServer SpecialistCommented:
Check out https://www.systemcenterdudes.com/sccm-2012-software-update-point/

That will give you a nice overview of setting up the SUP.
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