RDP printing issues on Windows 10 remotes

All the remote workstations we have upgraded to Windows 10 seem to have the same oddity. When printing it seems to ignore the printing defaults (preferences). One specific example is duplex. The printer defaults are set to print single sided yet right before they print it shows them it is going to print double sided. It prints to the right printer it just won't pick up the defaults.

   On a side note back in 2003, on the server, you could see all the printer recognized from the remotes in Devices and Printers. Now it looks like devices and printers is just displaying one suffixed with (redirected 7). Are the stacked somewhere? Why can't I see them all?
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LockDown32OwnerAsked:
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JohnBusiness Consultant (Owner)Commented:
I am not sure I entirely understand.

I just used Windows Remote Desktop Connection to log into a Client Windows 10 Pro V1709 machine. The default printer is set to single sided (HP602 and will do duplex printing). I loaded up QuickBooks and ran a report, selected print and it printed single sided.

Is this what you are trying to do?   If so, what make of printer?
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LockDown32OwnerAuthor Commented:
Close. The "Server is a Windows 7". A remote workstation is Windows 10. The remote workstation has a Canon Ir-6055 connected to it so I loaded the exact same drive on the "Server". So on this remote workstation I set the printer defaults to Single Sided. They log in to the server via RDP, open Quickbooks then print a report. The reports prints to the printer physically attached to their workstation but it print is double sided.

Your scenario would be correct if the HP602 was attached to your computer and not the clients.
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JohnBusiness Consultant (Owner)Commented:
The HP was connected to the remote Client computer, not my own computer.

I have Local Resources turned OFF on my own Remote Desktop Computer.


My server in this case is Server 2012 R2 but I was remoting into the Windows 10 machine directly so I do not think the server enters into it.
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Wayne88Commented:
"When printing it seems to ignore the printing defaults (preferences)"

If you just configured the settings in the preferences then that's not the printing default configuration.

The right place to set printing defaults is to go into the printer properties > advanced tab > printing defaults (button) as shown below.  Set it here then it will be the printing defaults going forward.  This apply to redirected printer connection as well.

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LockDown32OwnerAuthor Commented:
Yep. That is where I set the defaults. The client has the printer attached to it. The same driver is loaded on the Server and the Client yet when they print anything remote to the printer it ignores the what is set in the defaults. Every program. Something in Windows 10 on the client side. They were printing fine under WIndows 7.
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Wayne88Commented:
That's strange, I have a client with Canon copiers as well and the W10 never had problems retrieving printing defaults config but they're using RD server.
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JohnBusiness Consultant (Owner)Commented:
I am not have that issue with Windows 10 here.  Is the printer driver a Windows 7 driver?  Maybe it should be updated.
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Wayne88Commented:
Is the remote client in the same network or are they logging in from remote location?  If on the same network, a work around would be to share the printers instead of redirecting it.
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LockDown32OwnerAuthor Commented:
They are on a remote network at a different location. The printer drivers we dated but this morning I updated them on both the client and the server. Makes no sense that it worked fine on Windows 7.
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Wayne88Commented:
Try this and please backup or rename the files below before making the change.

Make sure that the versions of the PS5UI.dll, PSCRIPT5.dll, UNIDRVUI.dll, and UNIDRV.dll files on the print server match the versions on the client.

https://support.microsoft.com/en-us/help/3201130/printing-preferences-from-the-print-server-don-t-synchronize-in-window
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N8iveITCommented:
There is at least one more place (General, Preferences) which needs changed to match the "Printing Defaults..." and possibly one more.

If the printer has a printer-specific option to set printer profiles / defaults, this would need updated as well.

In summary, typically, for Windows printers, there are two locations; (1) Advanced Tab (defaults) and (2) (preferences) and a possible third, if the printer driver has profiles associated with it (I have a Samsung Color Laser MFP; for a second printer which only performs black and white printing, I had to change all three).
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LockDown32OwnerAuthor Commented:
Yep all the way around. I changed it in all three placed. Defaults, Preferences and Profile. Wayne even though they are running 1709 I tried it anyway. Haven't heard from anyone today. Let me ask and see if it did any good.....
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LockDown32OwnerAuthor Commented:
No luck......
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JohnBusiness Consultant (Owner)Commented:
Interesting. In any event I was happy to work with you on this.
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