get rid of "idle time out " message

All of a sudden I have user getting the idle time out message. He is not in an rdp session. He does have a Citrix session open, but he always has and this message just started. This is on a w-10 pc. I just seems to pop up on him while he is working and just started doing this today. I see no programs running that would cause this and he states it does not matter what program he is using for this to pop up.
Smart SandAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

☠ MASQ ☠Commented:
Despite their assertions, this is usually server driven.  Are they seeing the pop-up listed in the client's Citrix Connection Center?
Have there been any updates applied on the Citrix server?
Which OS is running on the Citrix machine?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gary PattersonVP Technology / Senior Consultant Commented:
It is the Citrix session.  Fastest fix is to open a support ticket with Citrix.  

Please post citrix product and version in use, and any recent changes to server environment.  Recent upgrade?  Change to optimize performance?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.