get rid of "idle time out " message

All of a sudden I have user getting the idle time out message. He is not in an rdp session. He does have a Citrix session open, but he always has and this message just started. This is on a w-10 pc. I just seems to pop up on him while he is working and just started doing this today. I see no programs running that would cause this and he states it does not matter what program he is using for this to pop up.
Message-on-screen-Idle-time-out.jpg
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Smart SandAsked:
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☠ MASQ ☠Commented:
Despite their assertions, this is usually server driven.  Are they seeing the pop-up listed in the client's Citrix Connection Center?
Have there been any updates applied on the Citrix server?
Which OS is running on the Citrix machine?
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Gary PattersonVP Technology / Senior Consultant Commented:
It is the Citrix session.  Fastest fix is to open a support ticket with Citrix.  

Please post citrix product and version in use, and any recent changes to server environment.  Recent upgrade?  Change to optimize performance?
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