What can i use to interpret the dmp file after encountering a BSOD?

I have a Windows Server 2008 R2 system.

I need help in deciphering a BSOD:

Crash Time        Bug Check String    Bug Check Code  Caused By Driver    Caused By Address
4/16/18 12:52 AM  APC_INDEX_MISMATCH  0x00000001      Ntfs.sys            Ntfs.sys+11414
4/16/18 11:17 PM  APC_INDEX_MISMATCH  0x00000001      ntoskrnl.exe        ntoskrnl.exe+a44a0

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On May 7, I got another BSOD:

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.
  Locale ID:      1033

Additional information about the problem:
  BCCode:      1
  BCP1:      FFFFF80001E3337C
  BCP2:      0000000000000000
  BCP3:      000000000000FFFF
  BCP4:      0000000000000001
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      272_2

Files that help describe the problem:

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I do have the "050718-26395-01.dmp"  file and the "memory.dmp" file.  

What can I use to read the "dmp" files, to determine the cause of the blue screen?

Thank you in advance, for your expert assistance!
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Firmin FrederickSenior IT ConsultantCommented:
I hate to throw a url at you rather than a plain answer but I haven't used the debugging tools for some time but you can have a look for yourself.

To actually answer your question I'll say this:

APC_INDEX_MISMATCH  0x00000001      Ntfs.sys is likely a filesystem error and I'd bet money on bad sectors on your hard drive or file system corruption in case of a virtual machine or SSD drive.

I had a quick Google of the error and someone suggested virus infection or malware.  I wouldn't rule that out so if you have a physical hard drive you may wish to consider mounting it on another device to run scans and testing e.g. chkdsk X: /f /r where "X" is the mounted drive letter of your drive under test.  Run this from an elevated command prompt.

I hope this helps.
Firmin FrederickSenior IT ConsultantCommented:
Here is the link I missed out from my previous comment:

Microsoft Debugging tools
JohnBusiness Consultant (Owner)Commented:
You can also use Blue Screen View from nirsoft.net .   That works fairly well.

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eemmpphAuthor Commented:
I downloaded the Nirsoft Blue Screen Viewer.  Results appear below.

eemmpphAuthor Commented:
My system has 6 drives.  
Drives 1, 2, 3, in a raid 5 configuration
Drives 4, 5, 6, in a raid 5 configuration
JohnBusiness Consultant (Owner)Commented:
One thing I would do is update all the drivers (including Video) and BIOS on this machine.
eemmpphAuthor Commented:
The bios has been updated on the Server.  i will check the video now.
eemmpphAuthor Commented:
When i check for display driver updates, it says:  Windows has determined the driver software for your device is up to date:  

Matrox G200eW (Winbond).
JohnBusiness Consultant (Owner)Commented:
If the drivers are all up to date, then some operating system damage, or possibly a problem with the RAID controller.

1. Remove any printers (as I have seen server printer drivers cause this).
2. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete and restart after steps 1 and 2.

Then see if your server vendor has tools to test the RAID.
eemmpphAuthor Commented:
On May 1st , a Dell tech examined the Server, all its hardware, and updated the drivers as needed.  

The last time I had a blue screen, was May 7th (today is May 17th).
JohnBusiness Consultant (Owner)Commented:
Do you have printers installed?
eemmpphAuthor Commented:
Yes, I do have printers installed.

I will also say, that starting 4/11/2018, we purchased new Ricoh copiers,
along with "print server software" called PaperCut, that was installed on the Server.
JohnBusiness Consultant (Owner)Commented:
Try temporarily uninstalling the printers and see if that changes anything.
eemmpphAuthor Commented:
Ok, I will try and do that outside of working hours so it does not affect anyone.
eemmpphAuthor Commented:
Thank you.  Nirsoft helped me greatly!
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
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Windows Server 2008

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