Word and Excel hangs when saving as on iMac

Word and Excel hangs when saving as on iMac I just get the spinning circle forever.

It was working perfectly, but my iMac died and I re-installed OS.

This then happened immediately.  I installed from Office 365.

On the left it has recent folders as just onedrive.  But I do not use onedrive and I have tried uninstalling that.

it will save an existing document, but not a new one.

I have also tried uninstalling Word and Excel as well.

Thanks Terry
terrybuck9Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ayoub RouziCeo & CoFounderCommented:
Terrybuck,

Try moving the Microsoft User Data folder out of your Documents folder. If it runs fine after moving it, there was something in there that was confusing Office. If not, you can move it back, replacing the one that got created. The MUD folder contains your Entourage database, so if you use Entourage, you will need to move those databases back into the newly created MUD folder if that fixes the problem.

Another place for startup problems is in your Preferences folder ( in your user Library--to get there, hold down the option key and select Library from the Go menu in Finder). You could try moving anything with Microsoft in the name. Then see if it works. The preferences store all of the user settings in the programs. They will get recreated with all the default settings. If that doesn't fix the problem, I would seek help on the Microsoft web site.

Please follow:

https://discussions.apple.com/thread/4608533
https://support.microsoft.com/en-us/help/2027586/when-you-save-word-for-mac-crashes-or-quits
0
terrybuck9Author Commented:
Him Ayoub

I do not have a MUD folder in my documents.  

and sorry I can't find the Preference folder in my user folders?

thanks Terry
0
terrybuck9Author Commented:
Hi

I have got round this.

I created a new document, went to save, then immediately the save dialog button appeared I clicked the "on my Mac" button. I was then able to save, and the next time it does not show the online locations.

I guess it was searching for online locations and got stuck.

all ok now.

Even if I click on the online button, it just says refreshing.  But I can now click back to my Mac without loosing document.

did the same with Excel, and all ok now.

Thanks for your comments Terry
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
terrybuck9Author Commented:
Got round problem.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.