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Cannot collect documents from a mapped drive from S3 bucket

Hi,

I have an EC2 instance, as well as a S3 bucket.

I have mapped to the S3 bucket from the EC2 instance successfully, using a third party app called ExpanDrive, it maps as a Z drive.

I have done the same from my local PC. Also mapped as a Z drive.

I can save a file into my new Z drive, and it appears immediately in the corresponding Z drive on the server.

Problem is, the document management system we have installed on the EC2 instance has an automated collection facility where it collects and ingests any files dropped into the shared folder, but it is failing. Log files say it is access denied.

We tried running the application as administrator - no change.

Can an AWS guru please advise on what might be necessary here?

Many thanks in advance.
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Shalom Carmel
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By the way, their support was fast but of no help :(