Issue accessing some video streaming websites

KiZmAn
KiZmAn used Ask the Experts™
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Hi,

I have an issue accessing Youtube. When I enter www.youtube.com in the address bar, I am redirected to google.com.
I tried this with Firefox, Chrome and IE. I can not see embedded videos either.

Same problem with vimeo (redirection to google.com as well), but no issue with dailymotion.

Note: google.com is not even my default homepage !

What could be the problem ??

Thank you for your help.
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Top Expert 2016

Commented:
in a corporate environment this is typical with their proxy not allowing most video sites.

Author

Commented:
Hi David,

Thank you for your comment.
I am actually not in a corporate environment. This is a private network, and there is no issue with the other computers connected to the same router and modem.
Most Valuable Expert 2013

Commented:
What are your current DNS settings? - to help diagnose the problem you might try switching your first DNS server IP to 1.1.1.1 or 8.8.8.8, (Cloudflare and Google respectively)

Also worth clearing your DNS resolver cache:
At command prompt:
ipconfig /flushdns
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Author

Commented:
Funny thing : when I try to connect to my router (192.168. etc.), I again get redirected to google.com (only on this computer, not on the other ones).

So there seems to be something wrong on this computer (malware maybe? although my antivirus program doesn't detect anything).
Most Valuable Expert 2013
Commented:
So if nothing in my last post helped let's look at something on this computer.  

Unlikely to be virus but a browser hijacker is a possibility
If you can get to https://www.malwarebytes.com/mwb-download/ download the free copy of Malwarebytes Anti-Malware and run it

If you end up back at Google then download onto a USB from another computer and copy it onto the affected machine.

Author

Commented:
Hi MASQ,

Just installed the program (could access the website from the concerned PC) and ran it : no threat detected...
Most Valuable Expert 2013

Commented:

Author

Commented:
Resetting the browsers did not help unfortunately.

Additional (weird) info: on Firefox, when I log in my Google account, I can access Youtube (and only youtube, vimeo f.i. still does not work).

But this only happens with Firefox! IE and Chrome still redirect to google.com

Author

Commented:
OK this now happens with Chrome as well (seems quite random) but definitely not with IE.
Most Valuable Expert 2013

Commented:
What about an Incongnito tab in Chrome?
Do you have any toolbars installed?

Author

Commented:
Same with Incognito tab. And no particular toolbars installed.
Most Valuable Expert 2013

Commented:
Hmm... imagine this is getting rather annoying!  

Have a look at the contents of your Hosts file too especially if there's anything in there with google mentioned

The rest of my shopping list of things to try is covered nicely here:
https://www.techadvisor.co.uk/how-to/security/how-remove-browser-redirect-virus-3499499/

Although I don't think this is a virus, more likely something that has installed itself alongside something that you actually wanted.

Author

Commented:
Just found the cause of the issue. I have a parental control software installed on this computer (this is my son's PC).
It was working fine for several years, and now for some reasons it started messing up with browsers...

Uninstalled and installed it back, and now everything is working fine again...

Thank you anyway for your effort to help me out !
Most Valuable Expert 2013

Commented:
Thanks for the update :)
Top Expert 2016

Commented:
so the parental control software was the proxy that was intercepting the calls to video sites.

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