Issue accessing some video streaming websites

Hi,

I have an issue accessing Youtube. When I enter www.youtube.com in the address bar, I am redirected to google.com.
I tried this with Firefox, Chrome and IE. I can not see embedded videos either.

Same problem with vimeo (redirection to google.com as well), but no issue with dailymotion.

Note: google.com is not even my default homepage !

What could be the problem ??

Thank you for your help.
KiZmAnAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPOwnerCommented:
in a corporate environment this is typical with their proxy not allowing most video sites.
0
KiZmAnAuthor Commented:
Hi David,

Thank you for your comment.
I am actually not in a corporate environment. This is a private network, and there is no issue with the other computers connected to the same router and modem.
0
☠ MASQ ☠Commented:
What are your current DNS settings? - to help diagnose the problem you might try switching your first DNS server IP to 1.1.1.1 or 8.8.8.8, (Cloudflare and Google respectively)

Also worth clearing your DNS resolver cache:
At command prompt:
ipconfig /flushdns
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

KiZmAnAuthor Commented:
Funny thing : when I try to connect to my router (192.168. etc.), I again get redirected to google.com (only on this computer, not on the other ones).

So there seems to be something wrong on this computer (malware maybe? although my antivirus program doesn't detect anything).
0
☠ MASQ ☠Commented:
So if nothing in my last post helped let's look at something on this computer.  

Unlikely to be virus but a browser hijacker is a possibility
If you can get to https://www.malwarebytes.com/mwb-download/ download the free copy of Malwarebytes Anti-Malware and run it

If you end up back at Google then download onto a USB from another computer and copy it onto the affected machine.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
KiZmAnAuthor Commented:
Hi MASQ,

Just installed the program (could access the website from the concerned PC) and ran it : no threat detected...
0
KiZmAnAuthor Commented:
Resetting the browsers did not help unfortunately.

Additional (weird) info: on Firefox, when I log in my Google account, I can access Youtube (and only youtube, vimeo f.i. still does not work).

But this only happens with Firefox! IE and Chrome still redirect to google.com
0
KiZmAnAuthor Commented:
OK this now happens with Chrome as well (seems quite random) but definitely not with IE.
0
☠ MASQ ☠Commented:
What about an Incongnito tab in Chrome?
Do you have any toolbars installed?
0
KiZmAnAuthor Commented:
Same with Incognito tab. And no particular toolbars installed.
0
☠ MASQ ☠Commented:
Hmm... imagine this is getting rather annoying!  

Have a look at the contents of your Hosts file too especially if there's anything in there with google mentioned

The rest of my shopping list of things to try is covered nicely here:
https://www.techadvisor.co.uk/how-to/security/how-remove-browser-redirect-virus-3499499/

Although I don't think this is a virus, more likely something that has installed itself alongside something that you actually wanted.
0
KiZmAnAuthor Commented:
Just found the cause of the issue. I have a parental control software installed on this computer (this is my son's PC).
It was working fine for several years, and now for some reasons it started messing up with browsers...

Uninstalled and installed it back, and now everything is working fine again...

Thank you anyway for your effort to help me out !
0
☠ MASQ ☠Commented:
Thanks for the update :)
0
David Johnson, CD, MVPOwnerCommented:
so the parental control software was the proxy that was intercepting the calls to video sites.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Chrome

From novice to tech pro — start learning today.