KiZmAn
asked on
Issue accessing some video streaming websites
Hi,
I have an issue accessing Youtube. When I enter www.youtube.com in the address bar, I am redirected to google.com.
I tried this with Firefox, Chrome and IE. I can not see embedded videos either.
Same problem with vimeo (redirection to google.com as well), but no issue with dailymotion.
Note: google.com is not even my default homepage !
What could be the problem ??
Thank you for your help.
I have an issue accessing Youtube. When I enter www.youtube.com in the address bar, I am redirected to google.com.
I tried this with Firefox, Chrome and IE. I can not see embedded videos either.
Same problem with vimeo (redirection to google.com as well), but no issue with dailymotion.
Note: google.com is not even my default homepage !
What could be the problem ??
Thank you for your help.
David Johnson, CD
in a corporate environment this is typical with their proxy not allowing most video sites.
ASKER
Hi David,
Thank you for your comment.
I am actually not in a corporate environment. This is a private network, and there is no issue with the other computers connected to the same router and modem.
Thank you for your comment.
I am actually not in a corporate environment. This is a private network, and there is no issue with the other computers connected to the same router and modem.
What are your current DNS settings? - to help diagnose the problem you might try switching your first DNS server IP to 1.1.1.1 or 8.8.8.8, (Cloudflare and Google respectively)
Also worth clearing your DNS resolver cache:
At command prompt:
ipconfig /flushdns
Also worth clearing your DNS resolver cache:
At command prompt:
ipconfig /flushdns
ASKER
Funny thing : when I try to connect to my router (192.168. etc.), I again get redirected to google.com (only on this computer, not on the other ones).
So there seems to be something wrong on this computer (malware maybe? although my antivirus program doesn't detect anything).
So there seems to be something wrong on this computer (malware maybe? although my antivirus program doesn't detect anything).
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ASKER
Hi MASQ,
Just installed the program (could access the website from the concerned PC) and ran it : no threat detected...
Just installed the program (could access the website from the concerned PC) and ran it : no threat detected...
Then try resetting each of your browsers:
Chrome
https://support.google.com/chrome/answer/3296214
Firefox
https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
IE
https://support.microsoft.com/en-gb/help/17441/windows-internet-explorer-change-reset-settings
Chrome
https://support.google.com/chrome/answer/3296214
Firefox
https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
IE
https://support.microsoft.com/en-gb/help/17441/windows-internet-explorer-change-reset-settings
ASKER
Resetting the browsers did not help unfortunately.
Additional (weird) info: on Firefox, when I log in my Google account, I can access Youtube (and only youtube, vimeo f.i. still does not work).
But this only happens with Firefox! IE and Chrome still redirect to google.com
Additional (weird) info: on Firefox, when I log in my Google account, I can access Youtube (and only youtube, vimeo f.i. still does not work).
But this only happens with Firefox! IE and Chrome still redirect to google.com
ASKER
OK this now happens with Chrome as well (seems quite random) but definitely not with IE.
What about an Incongnito tab in Chrome?
Do you have any toolbars installed?
Do you have any toolbars installed?
ASKER
Same with Incognito tab. And no particular toolbars installed.
Hmm... imagine this is getting rather annoying!
Have a look at the contents of your Hosts file too especially if there's anything in there with google mentioned
The rest of my shopping list of things to try is covered nicely here:
https://www.techadvisor.co.uk/how-to/security/how-remove-browser-redirect-virus-3499499/
Although I don't think this is a virus, more likely something that has installed itself alongside something that you actually wanted.
Have a look at the contents of your Hosts file too especially if there's anything in there with google mentioned
The rest of my shopping list of things to try is covered nicely here:
https://www.techadvisor.co.uk/how-to/security/how-remove-browser-redirect-virus-3499499/
Although I don't think this is a virus, more likely something that has installed itself alongside something that you actually wanted.
ASKER
Just found the cause of the issue. I have a parental control software installed on this computer (this is my son's PC).
It was working fine for several years, and now for some reasons it started messing up with browsers...
Uninstalled and installed it back, and now everything is working fine again...
Thank you anyway for your effort to help me out !
It was working fine for several years, and now for some reasons it started messing up with browsers...
Uninstalled and installed it back, and now everything is working fine again...
Thank you anyway for your effort to help me out !
Thanks for the update :)
so the parental control software was the proxy that was intercepting the calls to video sites.