Photoshop artboard keeps turning upside down on my screen.

Kat Donegan
Kat Donegan used Ask the Experts™
on
  • Photoshop CC
  • Macbook

Whenever I save my file on Photoshop CC, my artboard turns upside down. I use a Macbook which is hooked up to two other monitors and this seems to happen when I disconnect it from the monitors (when I need to work elsewhere), then reconnect it to the monitors (when I'm back at my desk). I presume it's some resolution issue. The issue happens when my Macbook is reconnected to my two monitors. When I use my Macbook on its own, it doesn't happen.

What fixes it is minimizing and expanding the Photoshop program but the fix is temporary and the next time I save the file, it turns upside down again. A better fix is restarting Photoshop altogether, but the next time I disconnect/reconnect my Macbook to the monitors, it happens again.
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Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
Are you using the computer's integrated graphics card to control the monitors/displays or something else?
Kat DoneganUX/UI Designer

Author

Commented:
I honestly don't even know how to check for that. When I connect my two monitors to my Macbook, it just automatically extends the displays.
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
On your Mac go to your Apple icon in the top menu navigation > About This Mac > What is listed in 'Graphics' there?

Screen shot if you can.
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Kat DoneganUX/UI Designer

Author

Commented:
AMD Radeon R9 M370X 2048 MB
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
May not be graphics related.  Is there a way to disable the rotate feature in Photoshop?  I was reading this and thought maybe you should try disabling it then seeing if the problem still remains.

Sources:
https://feedback.photoshop.com/photoshop_family/topics/why_does_my_image_get_rotated_and_show_a_compass_when_using_the_trackpad_on_my_macbook_or_while_using
https://forums.adobe.com/thread/592730
https://forums.adobe.com/thread/2161613

Let me know.
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
If it is a display issue you can trouble shoot the display driver and see if that is what is causing the image to be flipped upside down.
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Specifically,
Disable the GPU to quickly narrow down the issue
Lucas BishopMarketing Technologist

Commented:
Screen capture

Can you post a screenshot of the before and after (ie. right side up, upside down)?
UX/UI Designer
Commented:
Turns out it has to do with connecting / disconnecting my Macbook from my two monitors. The problem hasn't happened in a while because I haven't disconnected my laptop in a while. I also downloaded the latest High Sierra update so perhaps that's what fixed it.

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