Microsoft Quick Assist loses session when restarting remote CPU.
My friend's 90 year old mother (Jane) needs computer help about once a month. In the past, I used Gotomypc for this support, but it has become way too expensive (mainly because I have 3 old timers I support.)
So, now I use Microsoft Quick Assist which is free and suits most of my needs. There is one frustrating problem: QA can restart her computer, but it NEVER reestablishes the QA session after the restart.
As a result, Jane needs to sit by her computer for long periods of time when she could be resting comfortably in front of the TV.
QA documentation warns that it might not always be able to reestablish the connection, but I have NEVER had it work. Instead, Jane sees a password screen. When she enters the password the session is still not reestablish, we have to start over with a new 6 digit code.
The problem seems to be that the her credentials are not being saved and reestablished properly.
Has anybody ever had success with this Quick Assist function? I run windows 10 Pro and Jane runs Windows 10 home. Jane's computer does not run in administrator mode, so maybe that would help?
So, now I use Microsoft Quick Assist which is free and suits most of my needs. There is one frustrating problem: QA can restart her computer, but it NEVER reestablishes the QA session after the restart.
As a result, Jane needs to sit by her computer for long periods of time when she could be resting comfortably in front of the TV.
QA documentation warns that it might not always be able to reestablish the connection, but I have NEVER had it work. Instead, Jane sees a password screen. When she enters the password the session is still not reestablish, we have to start over with a new 6 digit code.
The problem seems to be that the her credentials are not being saved and reestablished properly.
Has anybody ever had success with this Quick Assist function? I run windows 10 Pro and Jane runs Windows 10 home. Jane's computer does not run in administrator mode, so maybe that would help?
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ASKER
Regarding my original question about Quick Assist:
I am closing the question and choosing my own answer as the "Best Solution" with points to the respondents.
The tangent question: "what are the alternatives to Quick Assist" will be posted next month.
rberke
I am closing the question and choosing my own answer as the "Best Solution" with points to the respondents.
The tangent question: "what are the alternatives to Quick Assist" will be posted next month.
rberke
ASKER
I was specifically asking for comments about Microsoft's "Quick Assist" product. The respondents all referenced alternatives, but no comments about Quick Assist.
ASKER
For right now, I will keep this question focused on the free version that MS offers.