Password not recognized in Outlook 2016 after windows 7 updates been pushed out


After Window updates are pushed out Outlook does not accept users password. It only happens on Windows 7 users. Any suggestions?

Thank you very much in advance!!

shawyen MeiAsked:
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JohnBusiness Consultant (Owner)Commented:
On a problem machine, try making a new Outlook Profile. Delete the Outlook Profile (Control Panel), restart and make a new Outlook Profile  (Account). Test if this works.

I am not away of any Windows Update that does this.

It may be the Anti Virus you are using. Update your AV as well.
Andrew LeniartSenior EditorCommented:
Further to the above suggestion, it could also be a corrupt Windows user profile. Try creating a test profile and see if it happens there. If it does not, then the user profile is corrupt and needs to be replaced.

Instructions for creating a Test User Profile in Windows can be found in an article I wrote here.

I hope that's helpful.

Regards, Andrew
shawyen MeiAuthor Commented:
I actually uninstalled KB 3167679, 3172605, 3179573, 3175024 and it stopped keep asking password. But I am just afraid they will install back after the next updates ....
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Andrew LeniartSenior EditorCommented:
Put the updates back one at a time until you identify which one is causing the problem - once you've determined that, we may be able to help you avoid a repeat performance.

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shawyen MeiAuthor Commented:
Thank you,  Andrew! I will do that for the next similar issue.
Andrew LeniartSenior EditorCommented:
You're very welcome shawyen, glad I could assist.
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