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It depends are what you need on the support level. &nbsp;<br />
Can you highlight what you are looking to do on the endpoints?
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It depends are what you need on the support level.  
Can you highlight what you are looking to do on the endpoints?

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keep them running properly and help support apps as well as showing the user how to do things
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keep them running properly and help support apps as well as showing the user how to do things

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Thanks I ended up with Connectwise
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I'm evaluating technical agent software to help me support my end points, right now I'm reviewing ConnectWise. We are a small 50 users company with two locations and many remote users running on Server 2008 and 2012, Exchange 2010, Windows 7 and 10 with M.S. Office, many Autodesk, ESRI and Trimble products. We use WatchGuard firewalls, Silver Peak units. Other software: Newforma and Ajera to help manage, Webroot AV and Malwarebytes suite on all devices.<br />
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Any recommendations on support agent/help desk software is appreciated
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I'm evaluating technical agent software to help me support my end points, right now I'm reviewing ConnectWise. We are a small 50 users company with two locations and many remote users running on Server 2008 and 2012, Exchange 2010, Windows 7 and 10 with M.S. Office, many Autodesk, ESRI and Trimble products. We use WatchGuard firewalls, Silver Peak units. Other software: Newforma and Ajera to help manage, Webroot AV and Malwarebytes suite on all devices.

Any recommendations on support agent/help desk software is appreciated

Help Desk Agent

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

support

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.