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IT GuyFlag for United States of America asked on

Make Office 365 group emails go into user's Outlook 2016 Inbox

An Office 365 user is currently a member of an Office 365 email group.

Currently, all emails sent to this group arrive only within a folder containing the group's name (which appears underneath the "Groups" folder in the left-hand column within Outlook (see the screenshot).

What needs to be done so that any emails sent to this group will also arrive within this particular user's Inbox?

Outlook Groups folder
SoftwareMicrosoft OfficeExchangeMicrosoft 365Outlook

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Last Comment
Vasil Michev (MVP)

8/22/2022 - Mon
Adam the 32-bit Aardvark

Hi IT Guy,
Have you tried using mail flow rules?
To set a rule, go to Exchange Admin Center > mail flow > rules.
Choose the rule to apply when the recipient is (the group) and as an action, choose "add recipients" and select this particular user as an additional recipient. The emails directed to the group should start appearing in his/her inbox.
ASKER
IT Guy

Isn't there also a way of doing this within Outlook 2016?
SOLUTION
Vasil Michev (MVP)

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ASKER
IT Guy

Can you please provide me with documentation that describes how users can do this within Outlook and OWA?
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James Murphy
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