ink problems

I have brother MFC-J5320DW, i have replaced ink but cyan keeps saying not installed, i have tried re-inseting several times same result, nothing will print without it.
graham larkAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Iamthecreator OMIT Admin/EE Solution GuideCommented:
Did you replace the cartridge before being prompted or was the printer off when you replaced the cartridge
Remove all cartridges and replace them one by one.

If this does not solve the problem, insert the old cartridge and ensure that it shows empty and that the printer prompts for replacing the cartridge.
Re-insert the new cartridge (printer ON) ensuring that all packaging has been properly removed.

Try shutting down the printer and remove the power cord if it is still not detected
Restart and check.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
graham larkAuthor Commented:
no ink in printer when purchased, was on tried replacing them one by one, originally it was yellow and cyan but got yellow to work
Dr. KlahnPrincipal Software EngineerCommented:
Pull the offending cartridge and examine the contacts (if it has contacts; some cartridges are just ink tanks.)  Be sure that any protective film over the contacts, the vent port or the ink port was removed.  Wipe the contacts gently (they don't put much gold on these) with a swab moistened with isopropyl alcohol.  Blot the contacts with a tissue.

Now take a strong light and look at the mating contacts inside the printer's print carriage.  Again, use a swab moistened with isopropyl to clean them.  Be careful as some contacts use sharp springs or points and such are easy to damage beyond repair.  Blot the mating contacts dry with a tissue.

Wait ten minutes for any water residual in the isopropyl to dry out.  Replace the offending cartridge.  Cycle power on the printer and hope for the best.

If the printer still fails to recognize the cartridge, you can try a cartridge from a different supplier if you want to roll the dice with the odds against you.  However, it is more likely that one or more of the tiny wires that connect the printhead carriage to the motherboard have failed (after all, they fold over twice for every line printed) and in this case it just ain't worth fixing when a new printer goes for under $50.

If it develops that the printer can't be brought back to operation, have a look at the Epson clearance store.  I buy my printers there.  Epson makes good, inexpensive, reliable printers, they ship for free, and third party ink tanks are dirt cheap.
Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

fred hakimRetired ITCommented:
"no ink in printer when purchased, was on tried replacing them one by one, originally it was yellow and cyan but got yellow to work "

If this is a newly purchased printer, make sure all the packing tape and foam blocks haven't left any residue near the ink receptacles. And that all the carts feel seated the same way.
graham larkAuthor Commented:
Nothing working, when I reinsert ink printer recognises they are there but when I close flap reinsert cyan appears again.
Dr. KlahnPrincipal Software EngineerCommented:
Sounds like the flat cable to the printhead is broken on at least one wire.  Time for a new printer, I'm afraid.
graham larkAuthor Commented:
Thanks everyone
graham larkAuthor Commented:
Put in New cyan ink now works!
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

-- Iamthecreator OM (https:#a42575374)
-- Dr. Klahn (https:#a42575507)
-- fred hakim (https:#a42575961)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

Experts-Exchange Cleanup Volunteer
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.