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Outlook 2016 Displaying Lines instead of text

My Outlook client is suddenly showing messages with weird lines instead of the text. If I open the message and resize it a few times, it usually clears up. This started last week after the most recent Windows update. Any thoughts on how to fix? It also seems to impact Skype on occasion.

When I open the messages, sometimes it shows the text, but then the top of the outlook window has the lines.

arnold

Double check your message display setting and set it to what and how you want to read it , versus letting it adjust based on the parameters used to create IT.
I usually set my options to display and sent in plain text....
Eliminates nice formating,,......

Have not seen something like that so not clear whether the above might help resolve.

FOX

Lisa
1. Close outlook 2016
2. Open the run box by pressing the windows logo key and the R key
3. in the box type in outlook /cleanviews now press enter on the keyboard

This will reset your view back to the defaults

ref link: https://www.howto-outlook.com/howto/commandlineswitches.htm

Lisa Jackson

ASKER

Thank you, but neither of these worked...any other thoughts?

FOX

Is it doing this with all emails that come in?

John

There was an update to Office 2016 this week as well as last week. Do this week's update and check. If you still have an issue, open Control Panel, Programs and Features and run an Office Full Repair (not Quick).

If the above fails, make a new, test Windows User Profile, Log into the new Profile and test Outlook.

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Alexei Kuznetsov

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Lisa Jackson

ASKER

That did it! WOW - out of curiosity can you help me understand what/why?

Thanks so much!!!

Lisa

Alexei Kuznetsov

Hardware acceleration in office apps rely on your graphics card driver. There might be compatibility issues. You can also try to upgrade your vga driver to the latest version.