office 365

need to correct work phone number of user in his email address book, when I click username in email address book

user is in office 365 portal

users attaributes is syncing through AD FS

should i check user account in office 365 portal
pramod1Asked:
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Vasil Michev (MVP)Commented:
You should make the change in your on-premises AD, it will sync to Office 365.
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pramod1Author Commented:
I don't see the incorrect phone number in attribute editor of that user account in AD. WHERE should I correct
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pramod1Author Commented:
I don't see the work number in AD only mobile
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pramod1Author Commented:
I need to correct work number
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pramod1Author Commented:
In outlook, my work cell is listed as my contact number, not my phone extension of 2861
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pramod1Author Commented:
mobile number shows correctly but the work number needs to be changed in outlook when I click user name in to column
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pramod1Author Commented:
I need to correct my work number in outlook my mobile number is ok. IN AD I cant find work number attribute column
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FOXActive Directory/Exchange EngineerCommented:
Pramod,
1.  Let's find out which property is holding the wong number
2. Open powershell on your DC (right-click Run as administrator)

Import-Module ActiveDirectory
Get-ADuser "userssamaccountname"  -properties *  | Select *phone*,Office*



Once you find out which property has to be changed reset it.   Let's say it's the OfficePhone that you realized has the wrong number

Set-ADuser "Userssamaccountname" -OfficePhone '555-123-4567'


Once you change the number give it time to sync with o365
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pramod1Author Commented:
when I ran this command I don't see the incorrect work number there I see office number and mobile numbers
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pramod1Author Commented:
when u double click user name in outlook where is the work number being pulled from?
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FOXActive Directory/Exchange EngineerCommented:
This info is being pulled from AD.  Every company may set their numbers up differently.  ON the user in question use the powershell commands I gave you to see the phone numbers.  If you prefer the gui , open the properties of the user, if you don't see it in the Office number in the General tab, go to the Organization tab and check the numbers in there.
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pramod1Author Commented:
when I go to outlook, click on new , type user name  in properties I see work number : xxx.xxx.xxxx which I don't see anywhere in AD that number
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pramod1Author Commented:
when I run this command :Get-ADuser "userssamaccountname"  -properties *  | Select *phone*,Office*

I see 4 numbers pulled up but not the number which is shown in user's outlook properties as work number
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FOXActive Directory/Exchange EngineerCommented:
Fair enough  do this command

Get-ADuser "userssamaccountname"  -properties *  | Select *phone*,Office*,work*
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pramod1Author Commented:
it doesn't pull the work number , it is blank , should I fill with correct number
Capture.PNG
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pramod1Author Commented:
what command should I use to update the work number with correct number
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FOXActive Directory/Exchange EngineerCommented:
Please send a screenshot of what you see in outlook which you said contains the wrong number
I want to make sure you are editing the correct property

Also run the below to view all properties
Get-ADuser "userssamaccountname"  -properties *  | fl

Verify if the wrong work number is in that list of properties
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pramod1Author Commented:
it is not showing, I cant take snip from outlook , when I type username when opening new email , when I double click my username for ex.

I see work and mobile numbers , I see for affected user work number showing incorrect which I cant see in AD profile

where should I check in office 365 portal?
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pramod1Author Commented:
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pramod1Author Commented:
I see the same work number in Skype for business online
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pramod1Author Commented:
but I don't see that work number in her AD profile
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pramod1Author Commented:
Set-ADuser "Userssamaccountname" -OfficePhone '555-123-4567'

I am getting this error
Capture.PNG
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FOXActive Directory/Exchange EngineerCommented:
That screenshot you sent doesn't even match the command you put up there.

Run this command and paste the output
Get-AdUser 'Samaccountname' -properties * | fl
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pramod1Author Commented:
it doesn't give the work number anywhere
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