cannot get os to load

Dell inspiration 3847, windows 10 pro.    Received update over the weekend and turned on and all i have is white blinking cursor after the log on screen.   does not even recognize password, then goes black.  f8 or f11 will not let me get into system restore.

thanks
GeorgeidpAsked:
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FOXActive Directory/Exchange EngineerCommented:
Get a Window 10 cd or bootable win10 usb boot off if it and run a repair on your OS
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GeorgeidpAuthor Commented:
they lost all the software
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efrimpolCommented:
try booting into safe mode
1
FOXActive Directory/Exchange EngineerCommented:
Fair enough
1.  Download the media creation tool

ref link:  https://www.microsoft.com/en-us/software-download/windows10

either burn a cd or usb stick > boot off of  it, run a repair...if the repair doesn't work...boot off of it again and go in to advanced repair options and go in to the command prompt and run a chkdsk /r   to do a check disk and repair of the OS
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GeorgeidpAuthor Commented:
thanks
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