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Wireless printing issue

Customer was using Comcast wireless. Installed Sonicwall TZ500W. Now workstations that are wireless, printing to wireless printers can not print documents or .pdfs that have the company logo in them. It doesn't matter if you print the pdf as an image or not. All files that don't have the letterhead print correctly. Documents with company logo start to print the logo and then spits out blank pages. Switch back to the Comcast wireless and it works.

HP 8600 printer
HP 8610 printer
HP 8617 printer
Sonicwall TZ500W
Windows 7, 8, 10

Steps taken.

1. update printer firmware
2. full uninstall and reinstall print drivers
3 Update wireless network card drivers
4. Install new netgear usb wireless device.

I'm baffled

Wayne88

Really strange but I would like you to try something for testing. Can you disable application control then retest? Let me know how it goes.

https://www.sonicwall.com/en-us/support/knowledge-base/170505381440321

Kent W

IT sounds to me like the PDF template you are using may be referencing the logo via URL rather than directly embedded, and once the user is on the Sonic Wall, they may not have access directly to the location the logo is stored.

The Sonic Wall most likely is setup on it's own DHCP based LAN, which does not translate to your comcast based network.

You should be able to setup the SonicWall to bridge to your Comcast LAN. There are several ways to do what, but not sure which model, or if this is even the case for your network(s).

genusys

ASKER

Wayne:

I'm back there tomorrow so I'll try that.

ASKER CERTIFIED SOLUTION

genusys

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Wayne88

Great you got it solved. Thanks for getting back!

genusys

ASKER

This was the solution provided by Sonicwall after all diagnostics were performed.