we have direct printing with two application servers running IIS connecting to SQL DB . we have upgraded two application servers 3 months back and one application is not responding for direct printing .
our application vendor is asking us to check with the network team to resolve the issue . but it seems to be nothing wrong with the network level .
Q1 - How can I confirm the network level issue is clear - Eg by ping the client to server or ?
Q2 - Patch level , there are some changes in the patch level , but our vendor has confirm before the patch upgrade ,there is nor issue with the latest patch update .
Our Printing is configured as below
Client end - connecting the receipt printer to client PC - Host name - C1
Application server side - Direct printer is mapping billingPrinterC1 and billingPrinter is the prefix for the printer profile name for billing Dep.
how can I rectify the direct printing issue on the not responding server . Direct printing still using for big applications ? we are having so much of issues with this architecture . please comment on this
I will share some testing result later