I have an on-hold audio file which is played when we are waiting to join an online conference. The music is played down the phone line.
The problem I have is the audio file, which is just a regular MP3 file, sometimes cuts out while playing and I am not sure if this is because the file is not suitable to play on a phone line - it drifts in and out of the music, especially when the music is quieter.
Is there anything I can do to make the ranges of the music file suitable for a phone line or should it play ok? Wanted to ask for anyone's thoughts/opinions.