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Skype for Business Online Issues

Hi All

We have previously had an on premise deployment of Skype for Business 2015 server, with Office 2016 deployed to our clienjts. All, in general worked well, apart froma lot of configuration required for External access etc.

Now we have configured and begun using Office 365, and so have tested witha couple of users moving to Skype for Business Online. I have AAD working and Im syncing all of the MS-RTC setting in the synchronization tool. I ahve allocated licenses within Office 365 to a couple of users and one is working fine with Skype for Business Online - eg can sign in to the client and is then prompted for the "Microsoft Login" which is there work email address and normal windows based password.

However, one user is stuck on "contacting server and signing in"

That user in in the Skype for Business Online portal and appearing correctly. I've checked settings within ADSIEdit and cant see anything different as to why it wont sign in.

It literally just stays on the message above and then fails. The user can sign in when external to the network, via phone, external desktop etc, so I know the AAD sync is working and licensing is not an issue, but it appears as though there is some setting on their domain based desktop thats stopping them from signing into Skype for Business Online.

I've tried uninstalling and reinstalling the Skype for Business app from the desktop but this has had no affect.

Any ideas of what else I can try?

Thanks

Fingwong

ASKER CERTIFIED SOLUTION

Vasil Michev (MVP)

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Fing wong

ASKER

The issue was down to the version of SFB client I was using with Office 365. I could only get it working when I got the download from the official Office 365 site, which was an older version to the one I was running.

All sorted now though.

Thanks