axessJosh
asked on
SSL certificate site shows unsafe from Samsung Phones
I have a user that visited our site from a Samsung Phone browser. I have also verified using a browser test the same experience where our site comes back as unsafe even though we have a valid SSL cert that works on every other browser tested.
the site is http://faithfamilyshiloh.org
can you give me some direction on how to find any necessary chain certificates I might add to fix the experience from Samsung phones?
the site is http://faithfamilyshiloh.org
can you give me some direction on how to find any necessary chain certificates I might add to fix the experience from Samsung phones?
used another browser Stanfield Secure Certificate Authority G2 -- Go daddy
ASKER
it is a starfield certificate. I called tech support and they pointed me to a repository of chain certs that could be added... I just wasn't sure which one should be added.
Both of these
GoDaddy Class 2 Certification Authority Root Certificate - G2
GoDaddy Secure Server Certificate (Intermediate Certificate) - G2
in the future I'd not use Godaddy's Certificate Authority use Digicert or Verisign or even letsencrypt
Also affects Safari and Mozilla browsers
GoDaddy Class 2 Certification Authority Root Certificate - G2
GoDaddy Secure Server Certificate (Intermediate Certificate) - G2
in the future I'd not use Godaddy's Certificate Authority use Digicert or Verisign or even letsencrypt
Also affects Safari and Mozilla browsers
As I see there is a certificate chain issue in your website which causes you an error. See this snapshot which I took
. You can check these in site https://www.ssllabs.com. And maybe there is also another issue which causes you an error is maybe you had Domain Validation Certificate, as you know Domain Validation certificate not support mobile browser compatibility so for this you need to upgrade to higher version of a certificate(i.e Organization Validation (OV) Certificate or Extended Validation (EV) Certificate.
. You can check these in site https://www.ssllabs.com. And maybe there is also another issue which causes you an error is maybe you had Domain Validation Certificate, as you know Domain Validation certificate not support mobile browser compatibility so for this you need to upgrade to higher version of a certificate(i.e Organization Validation (OV) Certificate or Extended Validation (EV) Certificate.
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The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.