Family Plan issue with Uber

Tiras25
Tiras25 used Ask the Experts™
on
Does anyone know how to resolve Family Plan issue with Uber?
My daughter is on my Uber family plan.  She's a pre-med student in Michigan and I am in CA.  For some reason Uber keep blocking her and I keep adding her number.  The number getting added but then its getting removed.  Then she's calling me to call her Uber from out of state :)  No Lyft is available in her area.
I cannot find a number to talk to customer service.
Anyone had to deal with that and have any suggestion?
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The family plan may have a georaphical restriction
5 Ways to Contact Uber for Help
https://www.uber.com/info/5-ways-to-contact-Uber-for-help/

Learn how to contact Uber with questions or concerns. At Uber, we're customer obsessed. Check out the customer service options available to Uber ..

Author

Commented:
Saw that link but never get a phone number or anything.
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Juana VillaFront-end Developer

Commented:
If you want to call them these are the steps based on their website:
1. Open the Uber app
2. Tap Account
3. Tap Help
4. Tap the blue phone icon
5. Tap Call Support

https://www.uber.com/drive/partner-app/phone-support/

Author

Commented:
Hi Juana, I'm on android.  When I go my account-> Help there's an option to review your last trip.  Other choices don't have any contacts or call option.
Front-end Developer
Commented:
Tiras25,
I found another option. If you or your daughter have twitter, you can send them a message.

At the bottom of their website, it says "... or tweet to us with any questions you have."

This is their twitter: https://twitter.com/Uber_Support
Screen-Shot-2018-06-08-at-9.51.39-AM.png
I hope this helps.

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