WDL file extension?! Any thoughts on why we are getting these in AOL email?
On a recently upgraded win 7 home to Win 10 home desktop PC, user uses AOL webmail.
says that from some users, when they expect an XLS or DOC /DOCX file(s), they ONLY get a file ending in WDL extension. That's a text document that has the expected file name - kinda like a packing slip in a box. But that's all that's attached. Not the expected file, just this packing slip text file with the WDL extension.
I told them to have the sender resend and include me. But sender is a law firm / concerned with confidentiality (but yet, he's using an AOL address : )
So we set up a gmail account and the sender will send to both the aol and gmail accounts and we'll see if it's a sender issue.
I asked if the sender is a new employee (doesn't know how to send attachments?) - the user said no
Did the sender start using a new email system that includes a link to a secure website to get the attachment - the user said no
Are the files too large? Supposedly no. There's a number after the file name, supposedly the file size? in one email, it was 256. (bytes? KB?)
Any thoughts on why someone would get a WDL file rather than the actual file? Yes, there's loads of ways to approach this / try troubleshooting. But getting the sender to send emails / answer questions about what they are using to send, etc. is hard. so trying to figure things out with limited info.
googling, it doesn;'t come up with anything about attachments / emails. WDL is some gaming file extension elsewhere : )
says that from some users, when they expect an XLS or DOC /DOCX file(s), they ONLY get a file ending in WDL extension. That's a text document that has the expected file name - kinda like a packing slip in a box. But that's all that's attached. Not the expected file, just this packing slip text file with the WDL extension.
I told them to have the sender resend and include me. But sender is a law firm / concerned with confidentiality (but yet, he's using an AOL address : )
So we set up a gmail account and the sender will send to both the aol and gmail accounts and we'll see if it's a sender issue.
I asked if the sender is a new employee (doesn't know how to send attachments?) - the user said no
Did the sender start using a new email system that includes a link to a secure website to get the attachment - the user said no
Are the files too large? Supposedly no. There's a number after the file name, supposedly the file size? in one email, it was 256. (bytes? KB?)
Any thoughts on why someone would get a WDL file rather than the actual file? Yes, there's loads of ways to approach this / try troubleshooting. But getting the sender to send emails / answer questions about what they are using to send, etc. is hard. so trying to figure things out with limited info.
googling, it doesn;'t come up with anything about attachments / emails. WDL is some gaming file extension elsewhere : )
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
It looks like from the tiny bit of documentation I looked at online (no prior experience with this application), that they have to pick one or the other mode when they attach things, so I don't think it's smart enough to sort it out on it's own. i think when they send email with attachments they have to decide. But again, very limited data for that conclusion...
»bp
»bp
Thank you very much for this! Certainly not a stretch of an answer. I think it'll turn out that you are dead on with this!
ASKER
Would you know? If they send to people in the office AND outside the office, does it know to attach the wdl for the people in the office and the actual files for people outside the office?