Quickbooks Database Server for QB Pro 2016 won't start

Dana Friedman
Dana Friedman used Ask the Experts™
on
After being hit with Ransomware, restoring from backup, and reinstalling applications as needed, I can't get the Quickbooks Database Server services started or the Quickbooks Database Server Manager to run. When I browse for files and 'Start Scan", it attempts to start the services after browsing the files, finding Quickbooks files. It claims the folder in which the company files live isn't shared. I guess that's technically true, but the directory one level up IS shared, so it's possible to browse to it from a network share. Then it tells me it is attempting to resolve Networking issues, and tells me after that to resolve network issues and try again later (not the exact syntax, obviously).

I have tried installing just the bare server (what we had done in the past), installing the full version of Quickbooks (2016 for the moment), uninstalling, rebooting the server (2008 R2), reinstalling just the database server, using the Quickbooks clean boot utility, disabling ALL firewalls (Kaspersky and WIndows Firewall), I can't get the QBDbMgrN to start and stay started. I can't get the QuickbooksDB26 started. For some reason it claims to be a service that should be started manually. I don't recall that having been the case in the past.  Also,  I don't think the QuickbooksDB26 ever disappeared, even after a clean install (using the Clean Install tool), an uninstall, and/or a reboot.

Previous to the ransomware, the server had Quickbooks 2015 and 2017 database servers installed. Do I have to uninstall those too? What other things can I try to get Quickbooks Database Server Manager running (just 2016 for now).

Any thoughts? Do y'all need more information? THANKS!
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Blue Street TechLast Knight
Distinguished Expert 2018

Commented:
Hi Dana,

After being hit with Ransomware, restoring from backup, and reinstalling applications as needed, I can't get the Quickbooks Database Server services started or the Quickbooks Database Server Manager to run.
If you have been hit by Ransomware that means you have vulnerabilities in your network and until you remediate them you will be attacked again; it's the playbook for Ransomware attackers.

I can stop Ransomware before it gets into your network along with Zero-Day, Unknown, Spectre/Meltdown (even in unpatched systems), and Fileless malware. Let me if you'd like to know how to do this.

Regarding your QB Manager issue. I'm confused when you say you started over from scratch (bare metal) and installed one manager but then later you state there are multiple versions of the database server...do you mean the  manager? There should only be one!

Are you receiving any error codes?

Let me know if you have nay questions!

Author

Commented:
I did not do a bare metal restore. I restored data files from backup. I attempted to start the QuickbooksDB26 service (which I'm pretty sure is supposed to be automatic), but it wouldn't start. I tried various types of installations, rebooted the server (twice), removed Server 2015 and Server 2017 from the server as well. Having done that, I was able to get the Database Server Manager to come up, and scan for files, but the service still wouldn't start.
Blue Street TechLast Knight
Distinguished Expert 2018
Commented:
I see. Thanks for clarifying!

Restarting the Database Server Manager has to be done on the computer that is hosting your company files (this is usually the server). During the QuickBooks installation, you have the option to install just the QuickBooks Database Server Manager or the full QuickBooks Desktop program. If the full program is installed, opening QuickBooks starts the QuickBooks Database Server Manager automatically. If only the Database Server Manager is installed, you must manually start the program

• Look at the permissions on the folder of the share (one level up)...does the QBFCMonitor have full rights to that folder?
• Go to Services and verify the rights on the QBFCMonitor service - try increasing it to admin temporarily, see if that changes anything.  If so, then you know that it is something about the user that service is running as.  QBdataserviceuser is the default user it runs as.
      • Then go to QuickBooksDB26 (2016) and click restart. Also make sure it is set to Automatic.
• Security software - make sure that nothing is interfering with the ability of the QBFCMonitor service getting access to the folder and files in it.
• Make sure you Open file in QB in multi-user mode .

If the QuickBooks Database Server Manager does not start you will need to repair QuickBooks and/or reinstall using a clean install.

Are there any error codes?
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Last Knight
Distinguished Expert 2018
Commented:
When you reinstalled QB manager did the user qbdataserviceuserXX (where "XX" matches your version) already exist?

If so, it may have been corrupted. In that case delete that user then uninstall, reboot and re-install.

Author

Commented:
Cool. Thanks. I'll try all that.

Author

Commented:
Thanks. Deleting the user, uninstall and reinstall appears to have done the trick.
THANKS!
Blue Street TechLast Knight
Distinguished Expert 2018

Commented:
I'm glad it solved your issue and I was able to help!

Author

Commented:
Thanks!

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