Help with doing things on my new Samsung that I could do with my iPhone

After many years of using iPhone's, I'm now a new Android Phone user and have just purchased a Samsung Galaxy S9+ 256GB 4GX for myself and I'm finding the transition to be difficult.

A mate of mine on EE has explained how to get apps from the Google Play store but rather than bug him privately all the time with my endless questions, I thought I'd raise a question here and hopefully get some answers to my most pressing questions at the moment.

1.  On my iPhone, I had utilities and was even able to just use Windows File Explorer to transfer things like pictures and videos to and from my computer. Yet I'm having a lot of trouble finding something that will allow me to do this with my Samsung.

What I basically want (and I'm more than happy to purchase) is something which will allow me to view my Samsung in a Window/Utility that lets me copy individual things like Movies, Pictures and so on, both to and from the phone. Surely a tool like that exists for Androids as well?

  • Recommendations for tools that are available for my Samsung would be highly appreciated.

  • Please provide links and advise if you have personal experience with using what you recommend.


  • BTW, I know how to google, but doing so just makes it more confusing :)

2.  I currently use Smart Switch which was recommended to me by Samsung Support Chat as a way to Backup my Samsung (and restore if needed) and more importantly, to be able to Syncronize my Outlook Contents with my phone.

Whilst I suppose the utility works well enough, I find it very basic in that it doesn't give me a lot of control over what I can synchronize with Outlook. I'd also like to be able to explore the contents of my backups like I could with my iPhone.

  • Recommendations for tools that are available for my Samsung that give better control over synchronizing with Outlook would be highly appreciated. Again, FREE is not a requirement, I'm happy to purchase a utility that will do what I want so commercial recommendations are more than welcome

  • Please provide links and advise if you have personal experience with using what you recommend.


  • Again, I know how to google, but doing so just makes it more confusing :)

I have a ton more questions, but let's start with those two first. I'll raise more questions later.

Many thanks for any help.

Regards, Andrew
LVL 27
Andrew LeniartIT Consultant & Freelance JournalistAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPRetiredCommented:
plug in the phone via usb to the computer .. on samsung connect as a media device.. windows will then show the samsung

for outlook use the outlook app available in the playstore
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
Hi David,
plug in the phone via usb to the computer .. on samsung connect as a media device.. windows will then show the samsung
Thanks for the tip, but I've already tried that. Trouble is, when I copy say a pic from my PC to the Samsung, it doesn't show up in the phone, even after I power it down and back up again??
for outlook use the outlook app available in the playstore
Got a link to the app you're taking about?

Thanks David.
David Johnson, CD, MVPRetiredCommented:
the google play store should just be there
Where are you copying the pictures to?  you can get a file explorer also in the play store
Why Diversity in Tech Matters

Kesha Williams, certified professional and software developer, explores the imbalance of diversity in the world of technology -- especially when it comes to hiring women. She showcases ways she's making a difference through the Colors of STEM program.

Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
the google play store should just be there
Yes, it's on my phone and I also have favorite saved to it on my PC, but there's so many similarly named which is why I'd appreciate a link to the one(s) you're speaking of. (Please?) :)
Where are you copying the pictures to?  you can get a file explorer also in the play store Report Comment
I have the phone plugged in via USB right now in fact and I'm copying the pics to "This PC\Samsung Galaxy S9+ 256GB 4GX\Phone\Pictures"

The confusing thing about it is that all the pics (a few thousand) that I copied to the phone from my iPhone using a utility I purchased all appear in the phone, but none of them are visible in Windows File Explorer? Maybe this File Explorer you speak of in Play Store will be able to see them? Got a link? (Please?)
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
@David
Here's just one reason I ask for links to be given. When I search for File Explorer, I often get the following:

File Explorer
I never had any such issues on the Apple store??

File Explorer 2
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
Hmmm.... Now it seems I'm getting that error on ANY app I try to download via Google Play. I'll post another question about that issue.
RobOwner (Aidellio)Commented:
On my iPhone, I had utilities and was even able to just use Windows File Explorer to transfer things like pictures and videos to and from my computer.
Just plug it in and it should show up as a drive... no different to plugging in a usb key.  Once catch is that the phone needs to be unlocked AND you may have to allow data access

I currently use Smart Switch
Many ways to skin a cat though I just use Google backup (and Samsung Backup for redundancy).  As for sync'ing your contacts, add the outlook.com app and you'll have the option to sync your contacts
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
Hi Rob
Just plug it in and it should show up as a drive... no different to plugging in a usb key.  Once catch is that the phone needs to be unlocked AND you may have to allow data access
That's the problem though. I use Windows File Explorer and see the phone and drill into all the folders and noting shows up. Here's an example of what I see when I look at the Pictures folder on the phone
Windows File Explorer
See what I mean? If I look at the pictures folder in my phone, there's TONS in there. I can't see them in Windows File Explorer. Why not??
RobOwner (Aidellio)Commented:
Try the DCIM folder ;)
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
You mean this one, which I found 3 pictures I took with the phones camera while playing around?  Here's what's in it.

1.png2.png
Any other ideas? :-)
Paul SauvéRetiredCommented:
On my iPhone, I had utilities and was even able to just use Windows File Explorer to transfer things like pictures and videos to and from my computer. Yet I'm having a lot of trouble finding something that will allow me to do this with my Samsung.
you can use your google account (the same account that you use on your Android Phone and your Samsung Galaxy) and sync with Google Photos (https://photos.google.com/)
RobOwner (Aidellio)Commented:
Do you have a memory card (sd) in your phone? If so that's most likely where your photos will be. Go right up to the top level in the explorer tree and select Card instead of phone
RobOwner (Aidellio)Commented:
Capture.PNG
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
I don't have a Card on my phone Rob
RobOwner (Aidellio)Commented:
Go to an app called "My Files"

Under images, bring up the info for any given image and you'll find where they're stored

Screenshot_20180612-192706.png

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Andrew LeniartIT Consultant & Freelance JournalistAuthor Commented:
Aha! Finally.. That's where they are and I can copy files to that location and then see them on my phone. Thanks a heap mate! :)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Productivity Apps

From novice to tech pro — start learning today.