Help with doing things on my new Samsung that I could do with my iPhone

Andrew Leniart
Andrew Leniart used Ask the Experts™
on
After many years of using iPhone's, I'm now a new Android Phone user and have just purchased a Samsung Galaxy S9+ 256GB 4GX for myself and I'm finding the transition to be difficult.

A mate of mine on EE has explained how to get apps from the Google Play store but rather than bug him privately all the time with my endless questions, I thought I'd raise a question here and hopefully get some answers to my most pressing questions at the moment.

1.  On my iPhone, I had utilities and was even able to just use Windows File Explorer to transfer things like pictures and videos to and from my computer. Yet I'm having a lot of trouble finding something that will allow me to do this with my Samsung.

What I basically want (and I'm more than happy to purchase) is something which will allow me to view my Samsung in a Window/Utility that lets me copy individual things like Movies, Pictures and so on, both to and from the phone. Surely a tool like that exists for Androids as well?

  • Recommendations for tools that are available for my Samsung would be highly appreciated.

  • Please provide links and advise if you have personal experience with using what you recommend.


  • BTW, I know how to google, but doing so just makes it more confusing :)

2.  I currently use Smart Switch which was recommended to me by Samsung Support Chat as a way to Backup my Samsung (and restore if needed) and more importantly, to be able to Syncronize my Outlook Contents with my phone.

Whilst I suppose the utility works well enough, I find it very basic in that it doesn't give me a lot of control over what I can synchronize with Outlook. I'd also like to be able to explore the contents of my backups like I could with my iPhone.

  • Recommendations for tools that are available for my Samsung that give better control over synchronizing with Outlook would be highly appreciated. Again, FREE is not a requirement, I'm happy to purchase a utility that will do what I want so commercial recommendations are more than welcome

  • Please provide links and advise if you have personal experience with using what you recommend.


  • Again, I know how to google, but doing so just makes it more confusing :)

I have a ton more questions, but let's start with those two first. I'll raise more questions later.

Many thanks for any help.

Regards, Andrew
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2016

Commented:
plug in the phone via usb to the computer .. on samsung connect as a media device.. windows will then show the samsung

for outlook use the outlook app available in the playstore
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
Hi David,
plug in the phone via usb to the computer .. on samsung connect as a media device.. windows will then show the samsung
Thanks for the tip, but I've already tried that. Trouble is, when I copy say a pic from my PC to the Samsung, it doesn't show up in the phone, even after I power it down and back up again??
for outlook use the outlook app available in the playstore
Got a link to the app you're taking about?

Thanks David.
Top Expert 2016

Commented:
the google play store should just be there
Where are you copying the pictures to?  you can get a file explorer also in the play store
Announcing the Winners!

The results are in for the 15th Annual Expert Awards! Congratulations to the winners, and thank you to everyone who participated in the nominations. We are so grateful for the valuable contributions experts make on a daily basis. Click to read more about this year’s recipients!

Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
the google play store should just be there
Yes, it's on my phone and I also have favorite saved to it on my PC, but there's so many similarly named which is why I'd appreciate a link to the one(s) you're speaking of. (Please?) :)
Where are you copying the pictures to?  you can get a file explorer also in the play store Report Comment
I have the phone plugged in via USB right now in fact and I'm copying the pics to "This PC\Samsung Galaxy S9+ 256GB 4GX\Phone\Pictures"

The confusing thing about it is that all the pics (a few thousand) that I copied to the phone from my iPhone using a utility I purchased all appear in the phone, but none of them are visible in Windows File Explorer? Maybe this File Explorer you speak of in Play Store will be able to see them? Got a link? (Please?)
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
@David
Here's just one reason I ask for links to be given. When I search for File Explorer, I often get the following:

File Explorer
I never had any such issues on the Apple store??

File Explorer 2
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
Hmmm.... Now it seems I'm getting that error on ANY app I try to download via Google Play. I'll post another question about that issue.
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
On my iPhone, I had utilities and was even able to just use Windows File Explorer to transfer things like pictures and videos to and from my computer.
Just plug it in and it should show up as a drive... no different to plugging in a usb key.  Once catch is that the phone needs to be unlocked AND you may have to allow data access

I currently use Smart Switch
Many ways to skin a cat though I just use Google backup (and Samsung Backup for redundancy).  As for sync'ing your contacts, add the outlook.com app and you'll have the option to sync your contacts
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
Hi Rob
Just plug it in and it should show up as a drive... no different to plugging in a usb key.  Once catch is that the phone needs to be unlocked AND you may have to allow data access
That's the problem though. I use Windows File Explorer and see the phone and drill into all the folders and noting shows up. Here's an example of what I see when I look at the Pictures folder on the phone
Windows File Explorer
See what I mean? If I look at the pictures folder in my phone, there's TONS in there. I can't see them in Windows File Explorer. Why not??
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
Try the DCIM folder ;)
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
You mean this one, which I found 3 pictures I took with the phones camera while playing around?  Here's what's in it.

1.png2.png
Any other ideas? :-)
On my iPhone, I had utilities and was even able to just use Windows File Explorer to transfer things like pictures and videos to and from my computer. Yet I'm having a lot of trouble finding something that will allow me to do this with my Samsung.
you can use your google account (the same account that you use on your Android Phone and your Samsung Galaxy) and sync with Google Photos (https://photos.google.com/)
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
Do you have a memory card (sd) in your phone? If so that's most likely where your photos will be. Go right up to the top level in the explorer tree and select Card instead of phone
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
Capture.PNG
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
I don't have a Card on my phone Rob
Owner (Aidellio)
Most Valuable Expert 2015
Commented:
Go to an app called "My Files"

Under images, bring up the info for any given image and you'll find where they're stored

Screenshot_20180612-192706.png
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Author

Commented:
Aha! Finally.. That's where they are and I can copy files to that location and then see them on my phone. Thanks a heap mate! :)

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial